Hi Luc, On 26.07.2011 14:06, Luc Van den Abeele wrote: > Hi, > > We have a queue with auto-reply enabled for all new tickets towards this > queue. Is it possible to prevent sending an autoreply to new tickets > received from a cetain a-mail address ? I want to avoid that I have to > create a separate queue without autoreply because in that case I have to give > this customer a different e-mail address.
Why? You could create a postmaster filter that moves the ticket into the new queue... > Regards > Luc - Renée -- Perl-Magazin: http://perl-magazin.de Perl-Nachrichten: http://perl-nachrichten.de --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
