Hi, I indeed needed this to prevent looping of mails from a certain customer so I tried the method provided by Peter and this does the trick.
Thanx, Luc -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of Peter Wohlers Sent: dinsdag 26 juli 2011 15:33 To: User questions and discussions about OTRS. Subject: Re: [otrs] no autoreply to certain e-mail adresses Hi, or create a postmasterfilter and set X-OTRS-Loop True If this X-OTRS header is set, no auto answer is delivered to the sender of the message (mail loop protection). http://doc.otrs.org/3.0/en/html/adminarea-postmasterfilter.html#table-of-x-otrs-headers Peter Am 26.07.2011 15:14, schrieb Renée Bäcker: > Hi Luc, > > On 26.07.2011 14:06, Luc Van den Abeele wrote: >> Hi, >> >> We have a queue with auto-reply enabled for all new tickets towards this >> queue. Is it possible to prevent sending an autoreply to new tickets >> received from a cetain a-mail address ? I want to avoid that I have to >> create a separate queue without autoreply because in that case I have to >> give this customer a different e-mail address. > > Why? You could create a postmaster filter that moves the ticket into > the new queue... > >> Regards >> Luc > > - Renée > --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
