Hi Paul, In the Admin section you should be able to create a Postmaster filter using a regular expression that will filter mails like that to the junk queue. I'm not sure if you can simply discard the mails.
More info on filtering at; http://doc.otrs.org/3.0/en/html/adminarea-postmasterfilter.html Kind regards, Rory On 2 August 2011 10:15, <[email protected]> wrote: > > Hello, > > Is there an option to ignore certain e-mails from users ( automated > responses, out of office etc... ) ? > The subject would have a certain string in it " out of office " and > we would like for the OTRS to ignore those messages ( not to create new > tickets ). > > Regards, > * > * Please don't print this e-mail unless you really need to. > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
<<image/jpeg>>
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
