Hi Paul, in case you already got a reply, I apologize...
Yes, you can ignore those mails: Go to Admin -> PostMaster filter. Add a new filter and give it a name. You should stop after a match. For the matching rules, you have to select 'subject' and set the value to " out of office " (without "). And for the settings select 'X-OTRS-Ignore' und use the value "yes". - Renée On 02.08.2011 11:15, [email protected] wrote: > Hello, > > Is there an option to ignore certain e-mails from users ( > automated responses, out of office etc... ) ? > The subject would have a certain string in it " out of office " > and we would like for the OTRS to ignore those messages ( not to create > new tickets ). > > Regards, > > > > Please don't print this e-mail unless you really need to. > > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs -- Perl-Magazin: http://perl-magazin.de Perl-Nachrichten: http://perl-nachrichten.de
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