I`ve created a filter but it is not working. Can i use wildcards and if so, what is the wild card sign ? ( ex. i tried %out of the office% ) Also is there a restart of the server required for the filter to take effect ?
Regards, Paul Andurnache Rory <[email protected]> Sent by: [email protected] 02.08.2011 15:04 Please respond to "User questions and discussions about OTRS." <[email protected]> To "User questions and discussions about OTRS." <[email protected]> cc Subject Re: [otrs] Ignore message with a certain string in the subject Hi Paul, In the Admin section you should be able to create a Postmaster filter using a regular expression that will filter mails like that to the junk queue. I'm not sure if you can simply discard the mails. More info on filtering at; http://doc.otrs.org/3.0/en/html/adminarea-postmasterfilter.html Kind regards, Rory On 2 August 2011 10:15, <[email protected]> wrote: Hello, Is there an option to ignore certain e-mails from users ( automated responses, out of office etc... ) ? The subject would have a certain string in it " out of office " and we would like for the OTRS to ignore those messages ( not to create new tickets ). Regards, Please don't print this e-mail unless you really need to. --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
<<image/jpeg>>
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
