This is currently the system behavior. It *could* be changed but would be fixed with this:
http://bugs.otrs.org/show_bug.cgi?id=5863 - Autocomplete in EmailTicket and Compose for CC: and BCC: doesn't work like it does in TO: field -- Mike On Sat, Aug 13, 2011 at 13:29, Muhammad El-Sergani <[email protected]> wrote: > Any thoughts guys? > > //M > > On Thursday, August 11, 2011, Muhammad El-Sergani <[email protected]> > wrote: >> OTRS DB. >> >> Thanks and Best Regards, >> Muhammad El-Sergani. >> >> >> On Thu, Aug 11, 2011 at 3:16 PM, Ugo Bellavance <[email protected]> wrote: >>> >>> Le 2011-08-11 09:05, Muhammad El-Sergani a écrit : >>>> >>>> Dear list, >>>> >>>> I'm wondering if anyone can help with the following: >>>> When creating a new email ticket, and selecting Address Book, we >>>> populate the TO's and CC's, but strangely, only the email is taken and >>>> put into the fields, customer names are not taken as well. >>>> >>>> Can anyone help please? >>> >>> Where do you store your customer information? LDAP? OTRS database? >>> >>> --------------------------------------------------------------------- >>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>> Archive: http://lists.otrs.org/pipermail/otrs >>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> >> > > -- > > Thanks and Best Regards, > Muhammad El-Sergani. > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
