you might be able to do that with a notification event. On Tue, Aug 16, 2011 at 12:49 PM, Wagner <[email protected]> wrote:
> Hello, > > is there a way to send a e-mail to the customer with the estimated SLA time > for solving his issue? > > and a e-mail if the SLA time has reached 50%, and another if it reaches 90% > > Thanks > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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