I'll try it, thanks
2011/8/16 Gerald Young <[email protected]> > http://forums.otrs.org/viewtopic.php?f=60&t=10762 > > > On Tue, Aug 16, 2011 at 8:24 PM, Wagner <[email protected]> wrote: > >> that was I thought, I could use the SLA update state, but which would be >> the SLA tag to use in the body of the notification? >> >> Or where can I see all tags that can be used? >> >> Thanks >> >> >> 2011/8/16 Gerald Young <[email protected]> >> >>> you might be able to do that with a notification event. >>> >>> On Tue, Aug 16, 2011 at 12:49 PM, Wagner <[email protected]> wrote: >>> >>>> Hello, >>>> >>>> is there a way to send a e-mail to the customer with the estimated SLA >>>> time for solving his issue? >>>> >>>> and a e-mail if the SLA time has reached 50%, and another if it reaches >>>> 90% >>>> >>>> Thanks >>>> >>>> --------------------------------------------------------------------- >>>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>>> Archive: http://lists.otrs.org/pipermail/otrs >>>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>>> >>> >>> >>> --------------------------------------------------------------------- >>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>> Archive: http://lists.otrs.org/pipermail/otrs >>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>> >> >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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