that was I thought, I could use the SLA update state, but which would be the SLA tag to use in the body of the notification?
Or where can I see all tags that can be used? Thanks 2011/8/16 Gerald Young <[email protected]> > you might be able to do that with a notification event. > > On Tue, Aug 16, 2011 at 12:49 PM, Wagner <[email protected]> wrote: > >> Hello, >> >> is there a way to send a e-mail to the customer with the estimated SLA >> time for solving his issue? >> >> and a e-mail if the SLA time has reached 50%, and another if it reaches >> 90% >> >> Thanks >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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