That is ok, but now you have to store something in the field.
I recommend to use the FreeTextDefault function to define a value on the event
of the ticket creation so every ticket gets the value on the event
TicketCreate. If you do not allow to change the field anywhere the link is
permanently saved to the ticket.
On 19.01.2012, at 19:36, Parag Bhalerao wrote:
> I updated Settings in Ticket -> Core::TicketFreeText
>
> TicketFreeText1::Link xmpp://$LQData{"CustomerID"}
Cheers, Nils
--
http://webint.cryptonode.de / a Fractal project
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