Thanks James, but I can not see anything in logs ('m not sure if logs are
even getting stored somewhere?). In otrs/var/log, I only can see are
ITSMChangeCounter.log and TicketCounter.log and nothing related with PID.I can't find postmaster_pop3, I was under the impression that postmaster_mailbox is taking care of fetching. Here is "ls" from my /var/cron otrs/var/cron$ ls aaa_base fetchmail generic_agent-database.dist pending_jobs postmaster_mailbox session aaa_base.dist fetchmail.dist generic_agent.dist pending_jobs.dist postmaster_mailbox.dist session.dist cache generic_agent itsmchange_check postmaster rebuild_ticket_index unlock cache.dist generic_agent-database itsmchange_check.dist postmaster.dist rebuild_ticket_index.dist unlock.dist I also checked the cron-list and I clearly can see following entries : # fetch every 5 minutes emails via fetchmail */5 * * * * [ -x /usr/bin/fetchmail ] && /usr/bin/fetchmail -a >> /dev/null */5 * * * * /usr/bin/fetchmail -a --ssl >> /dev/null # fetch emails every 10 minutes */10 * * * * $HOME/bin/otrs.PostMasterMailbox.pl >> /dev/null I am not sure what's wrong here :( On Wed, Feb 22, 2012 at 11:59 AM, James Michael DuPont <[email protected] > wrote: > see 3.2.5. Setting up the cron jobs for OTRS > http://doc.otrs.org/2.1/en/html/x325.html > > The cronjob is called :postmaster_pop3 it calls the script > PostMasterPOP3.pl > please check that your crontab is executing that, please check your > log files. I dont know the details of your setup, > but we have a var/cron here. Try to execute the script yourself with > the same user that your have setup (otrs/wwwdata etc) > > Also see the sysconfig settings for Core::PostMaster, there are issues > with large mails for example. > > Make sure the lock file, the pid file is not locked. > see : http://lists.otrs.org/pipermail/otrs/2007-May/018898.html > look in the log file for messages like > ''[Kernel::System::PID::PIDCreate] Can't create PID PostMasterPOP3, > because it's already running''' > > Let me know what the results are, > mike > > > On Wed, Feb 22, 2012 at 7:09 AM, Suraj Rathod > <[email protected]> wrote: > > Hi All, > > > > OTRS suddenly stopped auto fetching of mails from pop3 account. I need to > > manually click over "Fetch mail" from Admin panel. Previously it was > > fetching the mails by its own but few days back after a reboot, OTRS is > > unable to perform the default functionality. Mails sent to the associated > > mail account are getting delivered properly to the mailbox. Any guidance? > > > > --Suraj > > > > --------------------------------------------------------------------- > > OTRS mailing list: otrs - Webpage: http://otrs.org/ > > Archive: http://lists.otrs.org/pipermail/otrs > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > > > -- > James Michael DuPont > Custom Engineering/Research & Development > > OTRS AG > Norsk-Data-Straße 1 > D-61352 Bad Homburg > > T: +49 (0) 9421 56818 0 > F: +49 (0) 9421 56818 18 > I: http://www.otrs.com/ > > Geschäftssitz: Bad Homburg, Amtsgericht Bad Homburg, HRB 10751, > USt-Nr.: DE256610065 > Aufsichtsratsvorsitzender: Burchard Steinbild, Vorstand: André > Mindermann (Vorsitzender), Christopher Kuhn > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > -- *Suraj Rathod Operations Manager* Solution Enterprises Pune. Conatct: 09763363200 / 09930779964 E-mail: [email protected]
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