Suraj, this looks like an issue with your system setup.
postmaster_mailbox reads from your user mailbox that means the mail has been placed on the filesystem, if you use that, then you need another program to read the mails from pop, one of them is fetchmail http://www.fetchmail.info/ thanks, mike On Wed, Feb 22, 2012 at 7:52 AM, Suraj Rathod <[email protected]> wrote: > Thanks James, but I can not see anything in logs ('m not sure if logs are > even getting stored somewhere?). In otrs/var/log, I only can see are > ITSMChangeCounter.log and TicketCounter.log and nothing related with PID. > > I can't find postmaster_pop3, I was under the impression that > postmaster_mailbox is taking care of fetching. Here is "ls" from my > /var/cron > > otrs/var/cron$ ls > aaa_base fetchmail generic_agent-database.dist > pending_jobs postmaster_mailbox session > aaa_base.dist fetchmail.dist generic_agent.dist > pending_jobs.dist postmaster_mailbox.dist session.dist > cache generic_agent itsmchange_check > postmaster rebuild_ticket_index unlock > cache.dist generic_agent-database itsmchange_check.dist > postmaster.dist rebuild_ticket_index.dist unlock.dist > > I also checked the cron-list and I clearly can see following entries : > > # fetch every 5 minutes emails via fetchmail > */5 * * * * [ -x /usr/bin/fetchmail ] && /usr/bin/fetchmail -a >> /dev/null > */5 * * * * /usr/bin/fetchmail -a --ssl >> /dev/null > > # fetch emails every 10 minutes > */10 * * * * $HOME/bin/otrs.PostMasterMailbox.pl >> /dev/null > > I am not sure what's wrong here :( > > > > On Wed, Feb 22, 2012 at 11:59 AM, James Michael DuPont > <[email protected]> wrote: >> >> see 3.2.5. Setting up the cron jobs for OTRS >> http://doc.otrs.org/2.1/en/html/x325.html >> >> The cronjob is called :postmaster_pop3 it calls the script >> PostMasterPOP3.pl >> please check that your crontab is executing that, please check your >> log files. I dont know the details of your setup, >> but we have a var/cron here. Try to execute the script yourself with >> the same user that your have setup (otrs/wwwdata etc) >> >> Also see the sysconfig settings for Core::PostMaster, there are issues >> with large mails for example. >> >> Make sure the lock file, the pid file is not locked. >> see : http://lists.otrs.org/pipermail/otrs/2007-May/018898.html >> look in the log file for messages like >> ''[Kernel::System::PID::PIDCreate] Can't create PID PostMasterPOP3, >> because it's already running''' >> >> Let me know what the results are, >> mike >> >> >> On Wed, Feb 22, 2012 at 7:09 AM, Suraj Rathod >> <[email protected]> wrote: >> > Hi All, >> > >> > OTRS suddenly stopped auto fetching of mails from pop3 account. I need >> > to >> > manually click over "Fetch mail" from Admin panel. Previously it was >> > fetching the mails by its own but few days back after a reboot, OTRS is >> > unable to perform the default functionality. Mails sent to the >> > associated >> > mail account are getting delivered properly to the mailbox. Any >> > guidance? >> > >> > --Suraj >> > >> > --------------------------------------------------------------------- >> > OTRS mailing list: otrs - Webpage: http://otrs.org/ >> > Archive: http://lists.otrs.org/pipermail/otrs >> > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> >> >> >> -- >> James Michael DuPont >> Custom Engineering/Research & Development >> >> OTRS AG >> Norsk-Data-Straße 1 >> D-61352 Bad Homburg >> >> T: +49 (0) 9421 56818 0 >> F: +49 (0) 9421 56818 18 >> I: http://www.otrs.com/ >> >> Geschäftssitz: Bad Homburg, Amtsgericht Bad Homburg, HRB 10751, >> USt-Nr.: DE256610065 >> Aufsichtsratsvorsitzender: Burchard Steinbild, Vorstand: André >> Mindermann (Vorsitzender), Christopher Kuhn >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > > > > -- > Suraj Rathod > Operations Manager > Solution Enterprises > Pune. > Conatct: 09763363200 / 09930779964 > E-mail: [email protected] > > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs -- James Michael DuPont Custom Engineering/Research & Development OTRS AG Norsk-Data-Straße 1 D-61352 Bad Homburg T: +49 (0) 9421 56818 0 F: +49 (0) 9421 56818 18 I: http://www.otrs.com/ Geschäftssitz: Bad Homburg, Amtsgericht Bad Homburg, HRB 10751, USt-Nr.: DE256610065 Aufsichtsratsvorsitzender: Burchard Steinbild, Vorstand: André Mindermann (Vorsitzender), Christopher Kuhn --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
