Thanks Mike, but I resolved the issue. :) I manually tried to run otrs/bin/ otrs.PostMasterMailbox.pl as otrs user and found following issue :
DBD::mysql::st execute failed: Table './otrs/process_id' is marked as crashed and last (automatic?) repair failed at /opt/otrs-3.0.4/Kernel/System/DB.pm line 553. ERROR: OTRS-PostMasterMailbox.pl-10 Perl: 5.10.1 OS: linux Time: Wed Feb 22 13:06:57 2012 So that was database issue. Table process_id been crashed somehow. So I repaired that using myisamchk and its working. For the peoples in case having same issue, here is how I repaied process_id table. cd /var/lib/otrs myisamchk process_id Thanks! Suraj On Wed, Feb 22, 2012 at 12:28 PM, James Michael DuPont <[email protected] > wrote: > Suraj, > > this looks like an issue with your system setup. > > postmaster_mailbox reads from your user mailbox that means the mail > has been placed on the filesystem, > if you use that, then you need another program to read the mails from pop, > one of them is fetchmail http://www.fetchmail.info/ > > thanks, > mike > > On Wed, Feb 22, 2012 at 7:52 AM, Suraj Rathod > <[email protected]> wrote: > > Thanks James, but I can not see anything in logs ('m not sure if logs are > > even getting stored somewhere?). In otrs/var/log, I only can see are > > ITSMChangeCounter.log and TicketCounter.log and nothing related with PID. > > > > I can't find postmaster_pop3, I was under the impression that > > postmaster_mailbox is taking care of fetching. Here is "ls" from my > > /var/cron > > > > otrs/var/cron$ ls > > aaa_base fetchmail generic_agent-database.dist > > pending_jobs postmaster_mailbox session > > aaa_base.dist fetchmail.dist generic_agent.dist > > pending_jobs.dist postmaster_mailbox.dist session.dist > > cache generic_agent itsmchange_check > > postmaster rebuild_ticket_index unlock > > cache.dist generic_agent-database itsmchange_check.dist > > postmaster.dist rebuild_ticket_index.dist unlock.dist > > > > I also checked the cron-list and I clearly can see following entries : > > > > # fetch every 5 minutes emails via fetchmail > > */5 * * * * [ -x /usr/bin/fetchmail ] && /usr/bin/fetchmail -a >> > /dev/null > > */5 * * * * /usr/bin/fetchmail -a --ssl >> /dev/null > > > > # fetch emails every 10 minutes > > */10 * * * * $HOME/bin/otrs.PostMasterMailbox.pl >> /dev/null > > > > I am not sure what's wrong here :( > > > > > > > > On Wed, Feb 22, 2012 at 11:59 AM, James Michael DuPont > > <[email protected]> wrote: > >> > >> see 3.2.5. Setting up the cron jobs for OTRS > >> http://doc.otrs.org/2.1/en/html/x325.html > >> > >> The cronjob is called :postmaster_pop3 it calls the script > >> PostMasterPOP3.pl > >> please check that your crontab is executing that, please check your > >> log files. I dont know the details of your setup, > >> but we have a var/cron here. Try to execute the script yourself with > >> the same user that your have setup (otrs/wwwdata etc) > >> > >> Also see the sysconfig settings for Core::PostMaster, there are issues > >> with large mails for example. > >> > >> Make sure the lock file, the pid file is not locked. > >> see : http://lists.otrs.org/pipermail/otrs/2007-May/018898.html > >> look in the log file for messages like > >> ''[Kernel::System::PID::PIDCreate] Can't create PID PostMasterPOP3, > >> because it's already running''' > >> > >> Let me know what the results are, > >> mike > >> > >> > >> On Wed, Feb 22, 2012 at 7:09 AM, Suraj Rathod > >> <[email protected]> wrote: > >> > Hi All, > >> > > >> > OTRS suddenly stopped auto fetching of mails from pop3 account. I need > >> > to > >> > manually click over "Fetch mail" from Admin panel. Previously it was > >> > fetching the mails by its own but few days back after a reboot, OTRS > is > >> > unable to perform the default functionality. Mails sent to the > >> > associated > >> > mail account are getting delivered properly to the mailbox. Any > >> > guidance? > >> > > >> > --Suraj > >> > > >> > --------------------------------------------------------------------- > >> > OTRS mailing list: otrs - Webpage: http://otrs.org/ > >> > Archive: http://lists.otrs.org/pipermail/otrs > >> > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > >> > >> > >> > >> -- > >> James Michael DuPont > >> Custom Engineering/Research & Development > >> > >> OTRS AG > >> Norsk-Data-Straße 1 > >> D-61352 Bad Homburg > >> > >> T: +49 (0) 9421 56818 0 > >> F: +49 (0) 9421 56818 18 > >> I: http://www.otrs.com/ > >> > >> Geschäftssitz: Bad Homburg, Amtsgericht Bad Homburg, HRB 10751, > >> USt-Nr.: DE256610065 > >> Aufsichtsratsvorsitzender: Burchard Steinbild, Vorstand: André > >> Mindermann (Vorsitzender), Christopher Kuhn > >> --------------------------------------------------------------------- > >> OTRS mailing list: otrs - Webpage: http://otrs.org/ > >> Archive: http://lists.otrs.org/pipermail/otrs > >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > > > > > > > > > -- > > Suraj Rathod > > Operations Manager > > Solution Enterprises > > Pune. > > Conatct: 09763363200 / 09930779964 > > E-mail: [email protected] > > > > > > > > --------------------------------------------------------------------- > > OTRS mailing list: otrs - Webpage: http://otrs.org/ > > Archive: http://lists.otrs.org/pipermail/otrs > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > > > -- > James Michael DuPont > Custom Engineering/Research & Development > > OTRS AG > Norsk-Data-Straße 1 > D-61352 Bad Homburg > > T: +49 (0) 9421 56818 0 > F: +49 (0) 9421 56818 18 > I: http://www.otrs.com/ > > Geschäftssitz: Bad Homburg, Amtsgericht Bad Homburg, HRB 10751, > USt-Nr.: DE256610065 > Aufsichtsratsvorsitzender: Burchard Steinbild, Vorstand: André > Mindermann (Vorsitzender), Christopher Kuhn > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > -- *Suraj Rathod Operations Manager* Solution Enterprises Pune. Conatct: 09763363200 / 09930779964 E-mail: [email protected]
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
