Hi Luca, try to excecute manually the file, and see the syslog of OTRS.
I have the same problem, and are a permissions trouble. Regards. Carlos Gallego ITConsultores Medellin-Colombia 2012/4/10 Luca Domenella <[email protected]> > Hi all,**** > > ** ** > > i dont know why, but the emails are fetched every hour instead of every 10 > minutes…**** > > the crontab is correctly configure the get them very 10 minutes… (the > default otrs crontab)…**** > > ** ** > > any idea ?**** > > ** ** > > regards,** > > *Luca Domenella***** > > T: +39 06 98962316 > M: +39 3426919354**** > > E: [email protected]**** > > *bwin Italia* > Via Adolfo Ravà, 124 > 00142 Roma (RM)**** > > www.bwinparty.com**** > > **** > > This email and any attachments are confidential, and may be legally > privileged and protected by copyright. If you are not the intended > recipient dissemination or copying of this email is prohibited. If you have > received this in error, please notify the sender by replying by email and > then delete the email completely from your system. > > Any views or opinions are solely those of the sender. This communication > is not intended to form a binding contract unless expressly indicated to > the contrary and properly authorised. Any actions taken on the basis of > this email are at the recipient's own risk.**** > > ** ** > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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