Hi, I have the same issue, My problem are the permisions of the /opt/otrs/var/article/20** folders.
when I see the /var/mail/root I can see the cron has no permissions to write the attachement files. Another way to solve the problem is to modify the cron, and force it to always run. **/5 * * * * /opt/otrs/bin/otrs.PostMasterMailbox.pl<http://otrs.postmastermailbox.pl/> -f 1 >> /dev/null* * * *this workaround works for me. * * * *You need to evaluate how many mailbox are configured on your OTRS, because this can take more than 5 minutes. * * * *Regards* * * *Carlos Gallego* *ITConsultores* *Medellin-Colombia * 2012/4/10 Luca Domenella <[email protected]> > Hi,**** > > ** ** > > i found the problem, i don’t know why, but it looks that after fetching > the emails, otrs do not remove the processed from the table process_id, is > it a BUG ? im using otrs 3.1.2**** > > ** ** > > let me know….**** > > ** ** > > Br,** > > *Luca Domenella***** > > T: +39 06 98962316 > M: +39 3426919354**** > > E: [email protected]**** > > *bwin Italia* > Via Adolfo Ravà, 124 > 00142 Roma (RM)**** > > www.bwinparty.com**** > > **** > > This email and any attachments are confidential, and may be legally > privileged and protected by copyright. If you are not the intended > recipient dissemination or copying of this email is prohibited. If you have > received this in error, please notify the sender by replying by email and > then delete the email completely from your system. > > Any views or opinions are solely those of the sender. This communication > is not intended to form a binding contract unless expressly indicated to > the contrary and properly authorised. Any actions taken on the basis of > this email are at the recipient's own risk.**** > > ** ** > > *From:* [email protected] [mailto:[email protected]] *On Behalf > Of *Luca Domenella > *Sent:* martedì 10 aprile 2012 16:36 > > *To:* User questions and discussions about OTRS. > *Subject:* Re: [otrs] strange problem in fetching email**** > > ** ** > > Looking at log file, there is on the table a record about a postmaster > session that do not exist anymore on the system:**** > > mysql> select * from process_id where process_name = 'PostMasterMailbox';* > *** > > > +-------------------+------------+------------------+----------------+----------------+ > **** > > | process_name | process_id | process_host | process_create | > process_change |**** > > > +-------------------+------------+------------------+----------------+----------------+ > **** > > | PostMasterMailbox | 27767 | giocodigitale.it | 1334065802 > | 1334065802 |**** > > > +-------------------+------------+------------------+----------------+----------------+ > **** > > ** ** > > I tried this as found on the mailing list archive: delete from process_id > where process_name = 'PostMasterMailbox';**** > > ** ** > > Then I will see what happen between 5 minutes (next scheduled postmail > mailbox)**** > > ** ** > > Will let u know**** > > ** ** > > Regards,** > > *Luca Domenella***** > > T: +39 06 98962316 > M: +39 3426919354**** > > E: [email protected]**** > > *bwin Italia* > Via Adolfo Ravà, 124 > 00142 Roma (RM)**** > > www.bwinparty.com**** > > **** > > This email and any attachments are confidential, and may be legally > privileged and protected by copyright. If you are not the intended > recipient dissemination or copying of this email is prohibited. If you have > received this in error, please notify the sender by replying by email and > then delete the email completely from your system. > > Any views or opinions are solely those of the sender. This communication > is not intended to form a binding contract unless expressly indicated to > the contrary and properly authorised. Any actions taken on the basis of > this email are at the recipient's own risk.**** > > ** ** > > *From:* [email protected] [mailto:[email protected]] *On Behalf > Of *Dilson Tomé > *Sent:* martedì 10 aprile 2012 16:28 > *To:* User questions and discussions about OTRS. > *Subject:* Re: [otrs] strange problem in fetching email**** > > ** ** > > > Manually run the file.**** > > ** ** > > root#:/ *su - otrs -c '/opt/otrs/bin/otrs.PostMasterMailbox.pl'***** > > ** ** > > Try to measure the spend time.**** > > ** ** > > Look this...**** > > ** ** > > *time su - otrs -c '/opt/otrs/bin/otrs.PostMasterMailbox.pl'***** > > ** ** > > real 0m0.393s**** > > user 0m0.296s**** > > sys 0m0.048s**** > > ** ** > > It is get the pop3 mail from gmail.**** > > ** ** > > ** ** > > Regards.**** > > ** ** > > --! *Dilson Tomé > (11) 8013-7803***** > > ** ** > > On Tue, Apr 10, 2012 at 11:13, Luca Domenella < > [email protected]> wrote:**** > > Hi Dilson,**** > > **** > > yes its correct, you mean the crontab schedule or the timeout to get the > email from the POP3 server ?**** > > the strange thing is that I see the cron starting every 10 minutes on the > cron log:**** > > **** > > Apr 10 15:50:01 otrs crond[27765]: (otrs) CMD ($HOME/bin/ > otrs.PostMasterMailbox.pl >> /dev/null)**** > > Apr 10 15:50:01 otrs crond[27766]: (otrs) CMD ($HOME/bin/ > otrs.GenericAgent.pl -c db >> /dev/null)**** > > Apr 10 16:00:01 otrs crond[27774]: (root) CMD (/usr/lib64/sa/sa1 1 1)**** > > Apr 10 16:00:01 otrs crond[27777]: (otrs) CMD ($HOME/bin/ > otrs.PostMasterMailbox.pl >> /dev/null)**** > > Apr 10 16:00:01 otrs crond[27779]: (otrs) CMD ($HOME/bin/ > otrs.GenericAgent.pl -c db >> /dev/null)**** > > Apr 10 16:00:01 otrs crond[27780]: (otrs) CMD ($HOME/bin/ > otrs.GenericAgent.pl >> /dev/null)**** > > Apr 10 16:01:01 otrs crond[27787]: (root) CMD (run-parts /etc/cron.hourly) > **** > > Apr 10 16:09:26 otrs crontab[27792]: (root) LIST (otrs)**** > > Apr 10 16:10:01 otrs crond[27795]: (root) CMD (/usr/lib64/sa/sa1 1 1)**** > > Apr 10 16:10:01 otrs crond[27798]: (otrs) CMD ($HOME/bin/ > otrs.PostMasterMailbox.pl >> /dev/null)**** > > Apr 10 16:10:01 otrs crond[27799]: (otrs) CMD ($HOME/bin/ > otrs.GenericAgent.pl -c db >> /dev/null)**** > > **** > > But just every hour fetching the email from the log messages:**** > > Apr 9 22:00:49 otrs OTRS-otrs.PostMasterMailbox.pl-10[25444]: > [Notice][Kernel::System::MailAccount::POP3::Fetch] POP3: Fetched 5 email(s) > from email/ip address.**** > > Apr 9 23:11:16 otrs OTRS-otrs.PostMasterMailbox.pl-10[25555]: > [Notice][Kernel::System::MailAccount::POP3::Fetch] POP3: Fetched 7 email(s) > from email/ip address.**** > > Apr 10 00:10:42 otrs OTRS-otrs.PostMasterMailbox.pl-10[25646]: > [Notice][Kernel::System::MailAccount::POP3::Fetch] POP3: Fetched 6 email(s) > from email/ip address.**** > > Apr 10 01:10:40 otrs OTRS-otrs.PostMasterMailbox.pl-10[25745]: > [Notice][Kernel::System::MailAccount::POP3::Fetch] POP3: Fetched 3 email(s) > from email/ip address.**** > > Apr 10 02:20:21 otrs OTRS-otrs.PostMasterMailbox.pl-10[25839]: > [Notice][Kernel::System::MailAccount::POP3::Fetch] POP3: Fetched 1 email(s) > from email/ip address.**** > > Apr 10 03:20:12 otrs OTRS-otrs.PostMasterMailbox.pl-10[25931]: > [Notice][Kernel::System::MailAccount::POP3::Fetch] POP3: Fetched 1 email(s) > from email/ip address.**** > > Apr 10 04:20:32 otrs OTRS-otrs.PostMasterMailbox.pl-10[26506]: > [Notice][Kernel::System::MailAccount::POP3::Fetch] POP3: Fetched 3 email(s) > from email/ip address.**** > > Apr 10 06:20:40 otrs OTRS-otrs.PostMasterMailbox.pl-10[26725]: > [Notice][Kernel::System::MailAccount::POP3::Fetch] POP3: Fetched 3 email(s) > from email/ip address.**** > > Apr 10 08:30:13 otrs OTRS-otrs.PostMasterMailbox.pl-10[26910]: > [Notice][Kernel::System::MailAccount::POP3::Fetch] POP3: Fetched 1 email(s) > from email/ip address.**** > > Apr 10 09:41:30 otrs OTRS-otrs.PostMasterMailbox.pl-10[27022]: > [Notice][Kernel::System::MailAccount::POP3::Fetch] POP3: Fetched 10 > email(s) from email/ip address.**** > > Apr 10 10:40:15 otrs OTRS-otrs.PostMasterMailbox.pl-10[27108]: > [Notice][Kernel::System::MailAccount::POP3::Fetch] POP3: Fetched 1 email(s) > from [email protected]/pop.europe.secureserver.net.**** > > Apr 10 10:42:13 otrs OTRS-otrs.PostMasterMailbox.pl-10[27108]: > [Notice][Kernel::System::MailAccount::POP3::Fetch] POP3: Fetched 14 > email(s) from email/ip address.**** > > Apr 10 11:41:22 otrs OTRS-otrs.PostMasterMailbox.pl-10[27237]: > [Notice][Kernel::System::MailAccount::POP3::Fetch] POP3: Fetched 11 > email(s) from email/ip address.**** > > **** > > Im going to check**** > > **** > > regards,**** > > *Luca Domenella***** > > T: +39 06 98962316 > M: +39 3426919354**** > > E: [email protected]**** > > *bwin Italia* > Via Adolfo Ravà, 124 > 00142 Roma (RM)**** > > www.bwinparty.com**** > > **** > > This email and any attachments are confidential, and may be legally > privileged and protected by copyright. If you are not the intended > recipient dissemination or copying of this email is prohibited. If you have > received this in error, please notify the sender by replying by email and > then delete the email completely from your system. > > Any views or opinions are solely those of the sender. This communication > is not intended to form a binding contract unless expressly indicated to > the contrary and properly authorised. Any actions taken on the basis of > this email are at the recipient's own risk.**** > > **** > > *From:* [email protected] [mailto:[email protected]] *On Behalf > Of *Dilson Tomé > *Sent:* martedì 10 aprile 2012 16:07 > *To:* [email protected] > *Subject:* Re: [otrs] strange problem in fetching email**** > > **** > > **** > > Run:**** > > **** > > *crontab -l -u otrs | egrep -v '^#|^$'***** > > **** > > The default output must be like this:**** > > **** > > MAILTO="root@localhost"**** > > 20 0 * * 0 $HOME/bin/otrs.DeleteCache.pl --expired >> /dev/null**** > > 30 0 * * 0 $HOME/bin/otrs.LoaderCache.pl -o delete >> /dev/null**** > > */20 * * * * $HOME/bin/otrs.GenericAgent.pl >> /dev/null**** > > */10 * * * * $HOME/bin/otrs.GenericAgent.pl -c db >> /dev/null**** > > 45 */2 * * * $HOME/bin/otrs.PendingJobs.pl >> /dev/null**** > > 10 0 * * * $HOME/bin/otrs.cleanup >> /dev/null**** > > **/10 * * * * $HOME/bin/otrs.PostMasterMailbox.pl >> /dev/null***** > > 01 01 * * * $HOME/bin/otrs.RebuildTicketIndex.pl >> /dev/null**** > > 55 */2 * * * $HOME/bin/otrs.DeleteSessionIDs.pl --expired >> /dev/null* > *** > > 35 * * * * $HOME/bin/otrs.UnlockTickets.pl --timeout >> /dev/null**** > > **** > > **** > > You may edit the */opt/otrs/var/cron/postmaster_mailbox* and change the > default time.**** > > **** > > Than you restart the Otrs Crontab.**** > > **** > > */opt/otrs/bin/Cron.sh restart otrs***** > > **** > > Best regards.**** > > **** > > *Dilson Tomé Rainov***** > > ** ** > > On Tue, Apr 10, 2012 at 10:37, Luca Domenella < > [email protected]> wrote:**** > > Hi all,**** > > **** > > i dont know why, but the emails are fetched every hour instead of every 10 > minutes…**** > > the crontab is correctly configure the get them very 10 minutes… (the > default otrs crontab)…**** > > **** > > any idea ?**** > > **** > > regards,**** > > *Luca Domenella***** > > T: +39 06 98962316 > M: +39 3426919354**** > > E: [email protected]**** > > *bwin Italia* > Via Adolfo Ravà, 124 > 00142 Roma (RM)**** > > www.bwinparty.com**** > > **** > > This email and any attachments are confidential, and may be legally > privileged and protected by copyright. If you are not the intended > recipient dissemination or copying of this email is prohibited. If you have > received this in error, please notify the sender by replying by email and > then delete the email completely from your system. > > Any views or opinions are solely those of the sender. This communication > is not intended to form a binding contract unless expressly indicated to > the contrary and properly authorised. Any actions taken on the basis of > this email are at the recipient's own risk.**** > > **** > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs**** > > **** > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs**** > > ** ** > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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