Hi Marc,

On Wed, May 9, 2012 at 2:50 PM, Marc Schöchlin <[email protected]> wrote:

> My questions:
>
> Are there existing OTRS-jabberbots?

Not that I know of!

> Are there programming examples for fetching OTRS ticket infos in python or
> perl?

Yes, for the XML/RPC interface you'll find examples here:
http://wiki.otterhub.org/index.php?title=Create_a_ticket_in_OTRS_from_PHP_via_RPC
http://source.otrs.org/viewvc.cgi/otrs/scripts/rpc-example.pl?revision=1.8&view=markup

For the GenericInterface introduced in OTRS 3.1 you'll find an example here:
http://doc.otrs.org/3.1/en/html/genericinterface-connectors.html#Sgenericinterface-bundled-connectors-examples

> Where do i get detailed information about the OTRS-webservice-interfaces?

See above!
Regards,

Mike
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