Hello OTRS-Users,
i would like to write a OTRS-jabberbot which informs our team about new
tickets with a high priorities.
This prevents us to poll the ticketsystem the entire day and reduces
interruptions in our daily work
for low-priority tickets (which can be executed later).
My questions:
* Are there existing OTRS-jabberbots?
* Are there programming examples for fetching OTRS ticket infos in
python or perl?
* Where do i get detailed information about the
OTRS-webservice-interfaces?
* Do you have other suggestions?
Regards
Marc
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