Hi Gerald. Duplicated mails occur, but that's not the issue I or Marco (as you stated) was talking about. I have about 40-50 Mailaccounts configured in that system, but mails sometimes arrive more than that number in the queue. I also considered that it may be that the mailbox doesn't get cleared after fetching the mails. But that's not the case either. In the logs I can see that the same mail is fetched many times _at_the_same_time_ (well, nearly the same time, it lasts some seconds to finish that)! I haven't checked if that mails are on the mailserver that often, but as the headers (seen with "src"-view in otrs) are exactly the same, I don't believe so. To me it seems that PostMaster.pl duplicates mails sometimes. I just have no clue why or under which circumstances.
Regards Jan Dreyer IT Administrator / Operations Team / M-IT OMS > -----Ursprüngliche Nachricht----- > Von: [email protected] [mailto:[email protected]] Im Auftrag von > Gerald Young > Gesendet: Dienstag, 2. Oktober 2012 14:04 > An: User questions and discussions about OTRS. > Betreff: Re: [otrs] OTRS : Duplicate emails gets via POP3 > > Jan's problem may be because of actually duplicated emails, though. > Multiple POP3 environments could mean users may be sending to multiple > addresses simultaneously. > Marco's issue seems to be emails that aren't removed from the mailbox. > This could be for different reasons, among which, for instance, gmail > account settings that aren't set to allow items to be deleted when > downloaded. Or just a stuck message. If another mailbox utility can be > used to successfully POP3/delete the entrie(s), this may be adequate. > If it, too, can't remove the email entries, the problem is at the > server. > > On Tue, Oct 2, 2012 at 7:56 AM, <[email protected]> wrote: > > Hi Marco. > > > > > > > > It occurs with our 2.4.10 installation. Switching from POP3S to IMAPS and > > increasing the frequency of fetching mails (every nine minutes atm) > helped a > > little. > > > > I have no idea where this comes from exactly, but Im pretty sure it > belongs > > to the imo heavy use and the high number of POP3 accounts and mails > within > > these. I havent seen this behavior on our 3.0 or 3.1 installations (which > > have much lower load). > > > > > > > > Regards > > > > Jan Dreyer > > > > > > > > Von: [email protected] [mailto:[email protected]] Im Auftrag > von > > Marco Ferreira > > Gesendet: Dienstag, 2. Oktober 2012 13:02 > > An: [email protected] > > Betreff: [otrs] OTRS : Duplicate emails gets via POP3 > > > > > > > > Hi All, > > > > We have installed the last otrs version (3.1.10-01) but some times we > > receive duplicate emails on mailbox of otrs, this emails were obtained via > > POP3 account. We have cases that a email it's duplicate 100 times. > > > > Anyone had this problem ? > > > > Regards, > > Marco > > > > > > --------------------------------------------------------------------- > > OTRS mailing list: otrs - Webpage: http://otrs.org/ > > Archive: http://lists.otrs.org/pipermail/otrs > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
smime.p7s
Description: S/MIME cryptographic signature
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
