bin/Cron.sh will load everything in otrs/var/cron (in windows, .dist won't matter: they all get loaded, in linux, only items without .dist will load).
On Tue, Oct 2, 2012 at 9:36 AM, Marco Ferreira <[email protected]> wrote: > Jan, thanks for you help. > > Gerald, we just have configured the script "otrs.PostMasterMailbox.pl" > via crontab for user otrs, with this entry : > > */10 * * * * $HOME/bin/otrs.PostMasterMailbox.pl >> /dev/null > > But we have this script "postmaster_mailbox" on directory > $OTRS_HOME/var/cron/ > > cat postmaster_mailbox > > # -- > # cron/postmaster_mailbox - postmaster_mailbox cron of the OTRS > # Copyright (C) 2001-2009 OTRS AG, http://otrs.org/ > # -- > # $Id: postmaster_mailbox.dist,v 1.3 2009/11/09 15:24:13 mn Exp $ > # -- > # This software comes with ABSOLUTELY NO WARRANTY. For details, see > # the enclosed file COPYING for license information (AGPL). If you > # did not receive this file, see http://www.gnu.org/licenses/agpl.txt. > # -- > > # fetch emails every 10 minutes > */10 * * * * $HOME/bin/otrs.PostMasterMailbox.pl >> /dev/null > [root@gen01prd cron]# > > > Do you have this in your configuration or you know if this script call the > otrs.PostMasterMailbox.pl script ? > > Marco > > > -----Original Message----- > From: Gerald Young <[email protected]> > Reply-to: User questions and discussions about OTRS. <[email protected]> > To: User questions and discussions about OTRS. <[email protected]> > Subject: Re: [otrs] OTRS : Duplicate emails gets via POP3 > Date: Tue, 2 Oct 2012 13:46:51 +0100 > > Jan, > > If I could, I'd alias all those emails to one box and pop once. I'd > also check if Cron postmastermailbox wasn't running under multiple > usernames (root and otrs). > > On Tue, Oct 2, 2012 at 8:39 AM, <[email protected]> wrote: >> Hi Gerald. >> >> Duplicated mails occur, but that's not the issue I or Marco (as you >> stated) >> was talking about. I have about 40-50 Mailaccounts configured in that >> system, but mails sometimes arrive more than that number in the queue. >> I also considered that it may be that the mailbox doesn't get cleared >> after >> fetching the mails. But that's not the case either. In the logs I can see >> that the same mail is fetched many times _at_the_same_time_ (well, nearly >> the same time, it lasts some seconds to finish that)! >> I haven't checked if that mails are on the mailserver that often, but as >> the >> headers (seen with "src"-view in otrs) are exactly the same, I don't >> believe >> so. To me it seems that PostMaster.pl duplicates mails sometimes. I just >> have no clue why or under which circumstances. >> >> Regards >> Jan Dreyer >> IT Administrator / Operations Team / M-IT OMS >> >>> -----Ursprüngliche Nachricht----- >>> Von: [email protected] [mailto:[email protected]] Im Auftrag von >>> Gerald Young >>> Gesendet: Dienstag, 2. Oktober 2012 14:04 >>> An: User questions and discussions about OTRS. >>> Betreff: Re: [otrs] OTRS : Duplicate emails gets via POP3 >>> >>> Jan's problem may be because of actually duplicated emails, though. >>> Multiple POP3 environments could mean users may be sending to multiple >>> addresses simultaneously. >>> Marco's issue seems to be emails that aren't removed from the mailbox. >>> This could be for different reasons, among which, for instance, gmail >>> account settings that aren't set to allow items to be deleted when >>> downloaded. Or just a stuck message. If another mailbox utility can be >>> used to successfully POP3/delete the entrie(s), this may be adequate. >>> If it, too, can't remove the email entries, the problem is at the >>> server. >>> >>> On Tue, Oct 2, 2012 at 7:56 AM, <[email protected]> wrote: >>> > Hi Marco. >>> > >>> > >>> > >>> > It occurs with our 2.4.10 installation. Switching from POP3S to IMAPS >> and >>> > increasing the frequency of fetching mails (every nine minutes atm) >>> helped a >>> > little. >>> > >>> > I have no idea where this comes from exactly, but I’m pretty sure it >>> belongs >>> > to the imo heavy use and the high number of POP3 accounts and mails >>> within >>> > these. I haven’t seen this behavior on our 3.0 or 3.1 installations >> (which >>> > have much lower load). >>> > >>> > >>> > >>> > Regards >>> > >>> > Jan Dreyer >>> > >>> > >>> > >>> > Von: [email protected] [mailto:[email protected]] Im Auftrag >>> von >>> > Marco Ferreira >>> > Gesendet: Dienstag, 2. Oktober 2012 13:02 >>> > An: [email protected] >>> > Betreff: [otrs] OTRS : Duplicate emails gets via POP3 >>> > >>> > >>> > >>> > Hi All, >>> > >>> > We have installed the last otrs version (3.1.10-01) but some times we >>> > receive duplicate emails on mailbox of otrs, this emails were obtained >> via >>> > POP3 account. We have cases that a email it's duplicate 100 times. >>> > >>> > Anyone had this problem ? >>> > >>> > Regards, >>> > Marco >>> > >>> > >>> > --------------------------------------------------------------------- >>> > OTRS mailing list: otrs - Webpage: http://otrs.org/ >>> > Archive: http://lists.otrs.org/pipermail/otrs >>> > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>> --------------------------------------------------------------------- >>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>> Archive: http://lists.otrs.org/pipermail/otrs >>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
