Hi Derek, This would be already fixed in more recent OTRS's.
Please try replacing Kernel/System/MailAccount/IMAPTLS.pm with this version: http://source.otrs.org/viewvc.cgi/otrs/Kernel/System/MailAccount/IMAPTLS.pm?revision=1.1.2.1&view=markup ref: http://bugs.otrs.org/show_bug.cgi?id=8568 Feedback would be nice! -- Mike On Fri, Oct 5, 2012 at 1:56 PM, Derek Kiely <[email protected]> wrote: > > Hi All, > > I have a number of issues with OTRS (3.1.7) - which just started happening, > no changes were made to OTRS. > > First up I get this message on the dashboard > > Can't connect to: http://otrs.org/product.xml (500 Can't connect to > www.otrs.com:80 (Bad hostname)) > > I can get this via wget from the otrs command line. > > Also I am not receiving any mail via POPS/IMAPS mails into OTRS. When I > click fetch mail option under PostMaster Mail Accounts I get a message saying > that I can't to the server. > > When I look at the syslog messages I see the following > > Fri Oct 5 07:47:18 2012 error OTRS-CGI-10 IMAPS: Can't process mail, > email no 8 is empty! > Fri Oct 5 07:47:18 2012 error OTRS-CGI-10 IMAPS: Can't process mail, > email no 7 is empty! > Fri Oct 5 07:47:18 2012 error OTRS-CGI-10 IMAPS: Can't process mail, > email no 6 is empty! > Fri Oct 5 07:47:18 2012 error OTRS-CGI-10 IMAPS: Can't process mail, > email no 5 is empty! > Fri Oct 5 07:47:18 2012 error OTRS-CGI-10 IMAPS: Can't process mail, > email no 4 is empty! > Fri Oct 5 07:47:18 2012 error OTRS-CGI-10 IMAPS: Can't process mail, > email no 3 is empty! > Fri Oct 5 07:47:18 2012 error OTRS-CGI-10 IMAPS: Can't process mail, > email no 2 is empty! > > Any advice on this? What could it be? > > Thanks in advance for your help > > Derek Kiely > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
