Hi Mike, Thanks for the feedback,
I have made the change mentioned below (downloaded the file, replaced the old file and restarted OTRS) and I am no longer seeing the issue with the Fri Oct 5 07:47:18 2012 error OTRS-CGI-10 IMAPS: Can't process mail, email no 8 is empty! However I am still seeing the following and it seems to only happen sporadically. Backend ERROR: OTRS-CGI-10 Perl: 5.10.0 OS: linux Time: Fri Oct 5 08:43:35 2012 Message: IMAPS: Auth for user [email protected]/MAILSERVER failed! Traceback (3076): Module: Kernel::System::MailAccount::IMAPS::_Fetch (v1.12) Line: 127 Module: Kernel::System::MailAccount::IMAPS::Fetch (v1.12) Line: 79 Module: Kernel::System::MailAccount::MailAccountFetch (v1.17) Line: 424 Module: Kernel::Modules::AdminMailAccount::Run (v1.28) Line: 69 Module: Kernel::System::Web::InterfaceAgent::Run (v1.64) Line: 868 Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 46 Module: (eval) (v1.90) Line: 204 Module: ModPerl::RegistryCooker::run (v1.90) Line: 204 Module: ModPerl::RegistryCooker::default_handler (v1.90) Line: 170 Module: ModPerl::Registry::handler (v1.99) Line: 31 Thanks again for your help on this. Derek Kiely -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of Michiel Beijen Sent: 05 October 2012 13:21 To: User questions and discussions about OTRS. Subject: Re: [otrs] Can't get IMAPS/POPS Mail and Can't Connect to http://otrs.org/product.xml Hi Derek, This would be already fixed in more recent OTRS's. Please try replacing Kernel/System/MailAccount/IMAPTLS.pm with this version: http://source.otrs.org/viewvc.cgi/otrs/Kernel/System/MailAccount/IMAPTLS.pm?revision=1.1.2.1&view=markup ref: http://bugs.otrs.org/show_bug.cgi?id=8568 Feedback would be nice! -- Mike On Fri, Oct 5, 2012 at 1:56 PM, Derek Kiely <[email protected]> wrote: > > Hi All, > > I have a number of issues with OTRS (3.1.7) - which just started happening, > no changes were made to OTRS. > > First up I get this message on the dashboard > > Can't connect to: http://otrs.org/product.xml (500 Can't connect to > www.otrs.com:80 (Bad hostname)) > > I can get this via wget from the otrs command line. > > Also I am not receiving any mail via POPS/IMAPS mails into OTRS. When I > click fetch mail option under PostMaster Mail Accounts I get a message saying > that I can't to the server. > > When I look at the syslog messages I see the following > > Fri Oct 5 07:47:18 2012 error OTRS-CGI-10 IMAPS: Can't process mail, > email no 8 is empty! > Fri Oct 5 07:47:18 2012 error OTRS-CGI-10 IMAPS: Can't process mail, > email no 7 is empty! > Fri Oct 5 07:47:18 2012 error OTRS-CGI-10 IMAPS: Can't process mail, > email no 6 is empty! > Fri Oct 5 07:47:18 2012 error OTRS-CGI-10 IMAPS: Can't process mail, > email no 5 is empty! > Fri Oct 5 07:47:18 2012 error OTRS-CGI-10 IMAPS: Can't process mail, > email no 4 is empty! > Fri Oct 5 07:47:18 2012 error OTRS-CGI-10 IMAPS: Can't process mail, > email no 3 is empty! > Fri Oct 5 07:47:18 2012 error OTRS-CGI-10 IMAPS: Can't process mail, > email no 2 is empty! > > Any advice on this? What could it be? > > Thanks in advance for your help > > Derek Kiely > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
