What does the log say about the assignment of Queue? May I inquire as to why you decided on Customer Based Queues? Are there different agents handling different customers?
On Wed, Nov 28, 2012 at 9:07 AM, Muhammad El-Sergani <[email protected]>wrote: > I'm sorry guys, nothing is working here. > Any pointers as to where to look at for problems/errors? > > > Thanks > //M > > > > On Tue, Nov 27, 2012 at 8:37 PM, Sune T. Tougaard > <[email protected]>wrote: > >> We do something similar on our 3.1.2 install.**** >> >> Not sure how I got this one figured out (or even if it’s entirely >> correct), but here’s a good site to test: http://regexpal.com/**** >> >> (and I’m sure some regexp guru can do this 6 characters or less ;-) )**** >> >> ** ** >> >> >> (.*\@topdomain|.*\@subdomain|.*\@subdomain\.topdomain|.*\@split\-sub\-domain|.*\@split\-sub\-domain\.topdomain)\.com >> **** >> >> ** ** >> >> This should match:**** >> >> [email protected]**** >> >> [email protected]**** >> >> [email protected]**** >> >> [email protected]**** >> >> [email protected]**** >> >> ** ** >> >> The at sign may not be necessary to escape, but I read somewhere that >> perl sometimes expects the @ to be seomthing else.**** >> >> ** ** >> >> -- **** >> >> /Sune T.**** >> >> ** ** >> >> **** >> >> *From:* [email protected] [mailto:[email protected]] *On Behalf >> Of *Muhammad El-Sergani >> *Sent:* 27. november 2012 15:20 >> *To:* User questions and discussions about OTRS. >> *Subject:* [otrs] Problem with Postmaster filters (?)**** >> >> ** ** >> >> Hi all,**** >> >> ** ** >> >> I'm not sure if this is a bug or misconfiguration. We're using OTRS >> 3.1.11 and we noticed that emails are not dispatched to their right Queues >> using Postmaster filters.**** >> >> ** ** >> >> We're using IMAPs, Trusted account, Dispatching by select Queue >> (previously by To: field) and tried the following syntaxes in our filters: >> **** >> >> ** ** >> >> *Filter condition (one of the following per test):***** >> >> From == @domain**** >> >> From == @domain.***** >> >> From == .*@domain**** >> >> From == .*@domain.***** >> >> ** ** >> >> *Set Email Header:***** >> >> X-OTRS-Queue == *Queue_name***** >> >> ** ** >> >> Please let me know your thoughts, it's very frustrating and used to work >> OK on our earlier installation, 3.0.1.**** >> >> ** ** >> >> Thanks**** >> >> //M**** >> >> ** ** >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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