Hello My question is this:
In an event handler for the event TicketCreate is it possible to understand if a ticket is opened via customer web interface or through external email ?
thank you massimo otrs 3.1.10 --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
