El dl 21 de 01 de 2013 a les 14:32 +0100, en/na Massimo Sabbatino va escriure: > Thank you for your answer > > I am a newbie OTRS, Can you add more details to your answer? >
Create/Edit an Event based notification (http://yourOTRS/otrs/index.pl?Action=AdminNotificationEvent;Subaction=Add) and then filter it according to Article Type options: in your case, email-external/webrequest. > bye > massimo > > Il 21/01/2013 14:05, Shawn Beasley ha scritto: > > Massimo, > > > > That would be possible, by filtering the article type. Look at the settings > > in the event based notifications for more help. > > > > On Jan 21, 2013, at 12:04 PM, Massimo Sabbatino <[email protected]> > > wrote: > > > >> TicketCreate is it possible to understand if a ticket is opened via > >> customer web interface or through external email > > -- > > > > Shawn Beasley > > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs -- Adrià García-Alzórriz <[email protected]>
signature.asc
Description: This is a digitally signed message part
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
