Thank you for your answer
I am a newbie OTRS, Can you add more details to your answer?
bye
massimo
Il 21/01/2013 14:05, Shawn Beasley ha scritto:
Massimo,
That would be possible, by filtering the article type. Look at the settings in
the event based notifications for more help.
On Jan 21, 2013, at 12:04 PM, Massimo Sabbatino <[email protected]>
wrote:
TicketCreate is it possible to understand if a ticket is opened via customer
web interface or through external email
--
Shawn Beasley
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