what does the ticket history say?
On Tue, Feb 5, 2013 at 2:13 PM, Jean BROW <[email protected]> wrote: > I find a lot of ticket in OTRS that are closed, and cannot understand why. > > This is what I see: > > E-mail from customer > Autoreplay from OTRS with the ticket number > > State is "closed successful" and the "owner" is always the same person. > > Anyone have an idea why this happen? > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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