What if on Ticket -> Core::PostMaster You have the variable PostmasterFollowUpState set on closed successful?
On 6 February 2013 15:35, Jean BROW <[email protected]> wrote: > Nope, I don't have any automated jobs with Generic agent. > > > 2013/2/6 Gerald Young <[email protected]> > >> Generic agent? >> >> >> On Wed, Feb 6, 2013 at 3:17 PM, Jean BROW <[email protected]> wrote: >> >>> Ticket history say the following: >>> >>> >>> ActionComment Zoom UserCreatetime NewTicket New Ticket >>> [2012122010000238] created (Q=UKsupport;P=3 normal;S=new). - >>> root@localhost (Admin OTRS) 20/12/2012 13:20:07 CustomerUpdate Updated: >>> [email protected];[email protected]; >>> - root@localhost (Admin OTRS) 20/12/2012 13:20:07 EmailCustomer Added >>> email. Zoom view root@localhost (Admin OTRS) 20/12/2012 13:20:08 >>> SendAutoReply >>> AutoReply sent to ""[email protected]" <[email protected]>". >>> Zoom view root@localhost (Admin OTRS) 20/12/2012 13:20:08 Lock Locked >>> ticket. - john (John Adams) 27/12/2012 12:59:10 Misc Reset of unlock >>> time. - john (John Adams) 27/12/2012 12:59:10 OwnerUpdate New owner is >>> "john" (ID=4). - john (John Adams) 27/12/2012 12:59:10 StateUpdate Old: >>> "new" New: "closed successful" - john (John Adams) 27/12/2012 12:59:15 >>> Unlock >>> Unlocked ticket. - john (John Adams) 27/12/2012 12:59:15 >>> >>> Usually if an agent press "close" he need (its required) to write an >>> reason, and you will see an "closed" article at the ticket. Here I do not >>> see any "closed" article. Any idea why this happen? >>> >>> >>> 2013/2/5 Gerald Young <[email protected]> >>> >>>> what does the ticket history say? >>>> >>>> >>>> On Tue, Feb 5, 2013 at 2:13 PM, Jean BROW <[email protected]>wrote: >>>> >>>>> I find a lot of ticket in OTRS that are closed, and cannot understand >>>>> why. >>>>> >>>>> This is what I see: >>>>> >>>>> E-mail from customer >>>>> Autoreplay from OTRS with the ticket number >>>>> >>>>> State is "closed successful" and the "owner" is always the same >>>>> person. >>>>> >>>>> Anyone have an idea why this happen? >>>>> >>>>> >>>>> --------------------------------------------------------------------- >>>>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>>>> Archive: http://lists.otrs.org/pipermail/otrs >>>>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>>>> >>>> >>>> >>>> --------------------------------------------------------------------- >>>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>>> Archive: http://lists.otrs.org/pipermail/otrs >>>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>>> >>> >>> >>> --------------------------------------------------------------------- >>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>> Archive: http://lists.otrs.org/pipermail/otrs >>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>> >> >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
