PostmasterFollowUpState says "open"
Could this be the case? 2013/2/6 Leonardo Certuche <[email protected]> > What if on Ticket -> Core::PostMaster > You have the variable > PostmasterFollowUpState > set on closed successful? > > > > On 6 February 2013 15:35, Jean BROW <[email protected]> wrote: > >> Nope, I don't have any automated jobs with Generic agent. >> >> >> 2013/2/6 Gerald Young <[email protected]> >> >>> Generic agent? >>> >>> >>> On Wed, Feb 6, 2013 at 3:17 PM, Jean BROW <[email protected]> wrote: >>> >>>> Ticket history say the following: >>>> >>>> >>>> ActionComment Zoom UserCreatetime NewTicket New Ticket >>>> [2012122010000238] created (Q=UKsupport;P=3 normal;S=new). - >>>> root@localhost (Admin OTRS) 20/12/2012 13:20:07 CustomerUpdate Updated: >>>> [email protected];[email protected]; >>>> - root@localhost (Admin OTRS) 20/12/2012 13:20:07 EmailCustomer Added >>>> email. Zoom view root@localhost (Admin OTRS) 20/12/2012 13:20:08 >>>> SendAutoReply >>>> AutoReply sent to ""[email protected]" <[email protected]>". >>>> Zoom view root@localhost (Admin OTRS) 20/12/2012 13:20:08 Lock Locked >>>> ticket. - john (John Adams) 27/12/2012 12:59:10 Misc Reset of unlock >>>> time. - john (John Adams) 27/12/2012 12:59:10 OwnerUpdate New owner is >>>> "john" (ID=4). - john (John Adams) 27/12/2012 12:59:10 StateUpdate Old: >>>> "new" New: "closed successful" - john (John Adams) 27/12/2012 12:59:15 >>>> Unlock >>>> Unlocked ticket. - john (John Adams) 27/12/2012 12:59:15 >>>> >>>> Usually if an agent press "close" he need (its required) to write an >>>> reason, and you will see an "closed" article at the ticket. Here I do not >>>> see any "closed" article. Any idea why this happen? >>>> >>>> >>>> 2013/2/5 Gerald Young <[email protected]> >>>> >>>>> what does the ticket history say? >>>>> >>>>> >>>>> On Tue, Feb 5, 2013 at 2:13 PM, Jean BROW <[email protected]>wrote: >>>>> >>>>>> I find a lot of ticket in OTRS that are closed, and cannot understand >>>>>> why. >>>>>> >>>>>> This is what I see: >>>>>> >>>>>> E-mail from customer >>>>>> Autoreplay from OTRS with the ticket number >>>>>> >>>>>> State is "closed successful" and the "owner" is always the same >>>>>> person. >>>>>> >>>>>> Anyone have an idea why this happen? >>>>>> >>>>>> >>>>>> --------------------------------------------------------------------- >>>>>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>>>>> Archive: http://lists.otrs.org/pipermail/otrs >>>>>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>>>>> >>>>> >>>>> >>>>> --------------------------------------------------------------------- >>>>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>>>> Archive: http://lists.otrs.org/pipermail/otrs >>>>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>>>> >>>> >>>> >>>> --------------------------------------------------------------------- >>>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>>> Archive: http://lists.otrs.org/pipermail/otrs >>>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>>> >>> >>> >>> --------------------------------------------------------------------- >>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>> Archive: http://lists.otrs.org/pipermail/otrs >>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>> >> >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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