On 3.2 possibly in Kernel/Output/HTML/DashboardTicketGeneric.pm, but since you want TicketFreeText it looks like you're using an older version of OTRS so not sure exactly where.
On 12 April 2013 08:22, Pete <[email protected]> wrote: > There are no errors in apache log. Any idea what .pl file to edit? > > ~pete > > > > On Thu, Apr 11, 2013 at 2:23 PM, Steven Carr <[email protected]> wrote: > >> You may need to edit the equivalent .pm file to expose these variables as >> it sounds like they are not exposed if the values are not being returned. >> Are there errors in your webserver error.log indicating you are trying to >> reference variables that don't exist? >> >> >> On 11 April 2013 12:10, Pete <[email protected]> wrote: >> >>> Hi, >>> I'm trying to add fields TicketFreeText1 and TicketFreeTime6 to >>> dashboard view. >>> I have added >>> <td>$QData{"TicketFreeText1"}</td> and >>> <td>$QData{"TicketFreeTime6"}</td> >>> to AgentDashboardTicketGeneric.dtl but I get only empty columns to >>> dashboard. >>> >>> There are values in both Due date and free text1. >>> >>> Any one got idea what might be wrong? >>> >>> ~pete >>> >>> --------------------------------------------------------------------- >>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>> Archive: http://lists.otrs.org/pipermail/otrs >>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>> >> >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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