Another option is to move the tickets to a queue with a group that doesn't have permissions for those people.
On Wed, Jul 31, 2013 at 8:54 AM, Dion van Adrichem <[email protected]>wrote: > Hi all, > > I have a system quite a lot of archived tickets by now. > Currently it is possible access these tickets via the search-attribute or > by typing in the ticketnr in the addressbar. > > Is it possible via ACL to block access to these tickets altogether? > Or if that is not possible, at least block the archive search-attribute? > > Thanks in advance. > Dion > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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