Generic agent. Close time before 3 months (ago)
On Tue, Aug 6, 2013 at 3:34 AM, Dion van Adrichem <[email protected]>wrote: > That actually is a very interesting thought. How would we be able to move > the closed tickets to another queue after a few months? > > > 2013/8/1 Gerald Young <[email protected]> > >> Another option is to move the tickets to a queue with a group that >> doesn't have permissions for those people. >> >> >> On Wed, Jul 31, 2013 at 8:54 AM, Dion van Adrichem < >> [email protected]> wrote: >> >>> Hi all, >>> >>> I have a system quite a lot of archived tickets by now. >>> Currently it is possible access these tickets via the search-attribute >>> or by typing in the ticketnr in the addressbar. >>> >>> Is it possible via ACL to block access to these tickets altogether? >>> Or if that is not possible, at least block the archive search-attribute? >>> >>> Thanks in advance. >>> Dion >>> >>> --------------------------------------------------------------------- >>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>> Archive: http://lists.otrs.org/pipermail/otrs >>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>> >> >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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