That actually is a very interesting thought. How would we be able to move the closed tickets to another queue after a few months?
2013/8/1 Gerald Young <[email protected]> > Another option is to move the tickets to a queue with a group that doesn't > have permissions for those people. > > > On Wed, Jul 31, 2013 at 8:54 AM, Dion van Adrichem <[email protected] > > wrote: > >> Hi all, >> >> I have a system quite a lot of archived tickets by now. >> Currently it is possible access these tickets via the search-attribute or >> by typing in the ticketnr in the addressbar. >> >> Is it possible via ACL to block access to these tickets altogether? >> Or if that is not possible, at least block the archive search-attribute? >> >> Thanks in advance. >> Dion >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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