Hi All, I have this issue about OTRS Auto Increment Ticket after I add the following code:
#create string my $str = 'IM'; # get current time my ( $Sec, $Min, $Hour, $Day, $Month, $Year ) = $Self->{TimeObject}->SystemTime2Date( SystemTime => $Self->{TimeObject}->SystemTime(), ); # read count my $Count = 0; if ( -f $CounterLog ) { my $ContentSCALARRef = $Self->{MainObject}->FileRead( Location => $CounterLog, ); if ( $ContentSCALARRef && ${$ContentSCALARRef} ) { ($Count) = split( /;/, ${$ContentSCALARRef} ); # just debug if ( $Self->{Debug} > 0 ) { $Self->{LogObject}->Log( Priority => 'debug', Message => "Read counter from $CounterLog: $Count", ); } } } # count auto increment ($Count++) $Count++; $Count = $Count + $JumpCounter; # write new count my $Write = $Self->{MainObject}->FileWrite( Location => $CounterLog, Content => \$Count, ); if ($Write) { if ( $Self->{Debug} > 0 ) { $Self->{LogObject}->Log( Priority => 'debug', Message => "Write counter: $Count", ); } } # create new ticket number my $Tn = $str . $Year . $Month . $Day . $Count; # Check ticket number. If exists generate new one! if ( $Self->TicketCheckNumber( Tn => $Tn ) ) { $Self->{LoopProtectionCounter}++; if ( $Self->{LoopProtectionCounter} >= 16000 ) { # loop protection $Self->{LogObject}->Log( Priority => 'error', Message => "CounterLoopProtection is now $Self->{LoopProtectionCounter}!" . " Stopped TicketCreateNumber()!", ); return; } # create new ticket number again $Self->{LogObject}->Log( Priority => 'notice', Message => "Tn ($Tn) exists! Creating a new one.", ); $Tn = $Self->TicketCreateNumber( $Self->{LoopProtectionCounter} ); } return $Tn; } However, some results have shown that ticket numbers sometimes skipped such as the following: id tn 45478 IM2013090981835 45479 IM2013090981840 45480 IM2013090981841 45481 IM2013090981843 45482 IM2013090981844 45483 IM2013090981845 although the id seems to be in order, can anyone give me an insight on how could this happen? I think it's related to the number of concurrent process accessing CounterLog that led the application to confusion. Any Ideas to solve this? or Has anyone experienced the same issue? Regards, Adhi -- adhi wibowo about.me/adhi.wibowo M: +62811102775 H: +62217238057
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs