Hi,I am creating a report for average solution time for the ticket , using TicketSolutionResponseTime. I think not proper.
But still If I run, it gives me -ve values.
Any suggestion, how to get average ticket solution time for agent/queue ? --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
