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I can find is
3.1.1
AND PRODUCT = OTRS VERSION = 3.1.1 BUILDDATE = Fri Feb 10 09:12:49 CET 2012 BUILDHOST = otrsbuild.otrs.com On 12-09-2013 PM 09:07, Michiel Beijen wrote: What version of OTRS you use? We have fixed this related bug: http://bugs.otrs.org/show_bug.cgi?id=8936 It is in OTRS 3.1.12 3.2.0.x.On Thu, Sep 12, 2013 at 12:05 PM, Darshak Modi <darshak.m...@elitecore.com> wrote:Hi, I am creating a report for average solution time for the ticket , using TicketSolutionResponseTime. I think not proper. But still If I run, it gives me -ve values. Any suggestion, how to get average ticket solution time for agent/queue ? --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs |
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