Good, so we fixed it almost a year ago (in November 2012). Please update to the latest 3.1.x patch level release or to 3.2.x if possible. -- Michiel Beijen Senior Developer
OTRS BV Schipholweg 103 2316 XC Leiden The Netherlands T: +31 71 8200 255 I: http://www.otrs.com Happy Birthday OTRS! - 10 years of Open Technology, Shared Innovation and Advanced Customer Service - Let's move on together On Fri, Sep 13, 2013 at 5:58 AM, Darshak Modi <darshak.m...@elitecore.com> wrote: > > I can find is 3.1.1 > > AND > > PRODUCT = OTRS > VERSION = 3.1.1 > BUILDDATE = Fri Feb 10 09:12:49 CET 2012 > BUILDHOST = otrsbuild.otrs.com > > > > > On 12-09-2013 PM 09:07, Michiel Beijen wrote: > > What version of OTRS you use? > > We have fixed this related bug: http://bugs.otrs.org/show_bug.cgi?id=8936 > It is in OTRS 3.1.12 3.2.0.x. > > > On Thu, Sep 12, 2013 at 12:05 PM, Darshak Modi > <darshak.m...@elitecore.com> wrote: > > Hi, > > I am creating a report for average solution time for the ticket , using > TicketSolutionResponseTime. I think not proper. > But still If I run, it gives me -ve values. > > Any suggestion, how to get average ticket solution time for agent/queue ? > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
