Hi all, We recently installed OTRS 3.3.2 on a Windows 2012 Server after using OTRS for many years on OpenSUSE 11.2... Everything works fine (we didn't export the tickets, so database is clean) except for 2 major things.
First of all, when a customer sends an email and the email is read by OTRS, a ticket is created, but the owner is "Admin OTRS" and we don't want that. We want the agent who responses first to that ticket to be the owner... I already did some searching on google, but making sure that "Ticket lock after a follow up" is set to no on the queue and that "Ticket::Frontend::AgentTicketCompose###RequiredLock" is set to YES doesn't make a difference... If an agent responses to the ticket (move to another queue for example) the owner doesn't change and we already disabled the root@localhost user... Can someone please help us out with this? Met vriendelijke groet / Kind regards / Mit freundlichem Gruß, _______________________________________________________________ Erik van Ast Please visit our new ecommerce website http://eu.suzohapp.com And we need your opinion! Please rate your experience at http://eu.suzohapp.com/survey
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