Greetings,
I'm a little confused by something I've just noticed in my OTRS
installation.
I've a ticket 15 days old that has 9 updates, including phone-inbound,
phone-outbound, customer email-external, and agent email-external.
Despite all of this activity, the ticket state shows "new" under the
Ticket information window.
This is most certainly not a new ticket by any definition of "new", so
why does OTRS think that it's a new ticket?
My install is v3.3.3 (thought my database has been updated repeatedly
since ~1.5 or so).
Is it possible that there's an agent which isn't running? A
configuration error that snuck in somewhere in the version upgrades over
the years?
Thanks in advance,
--
-----------------------------------------------
- Nick Bright -
- Vice President of Technology -
- Valnet -=- We Connect You -=- -
- Tel 888-332-1616 x 315 / Fax 620-331-0789 -
- Web http://www.valnet.net/ -
-----------------------------------------------
- Are your files safe? -
- Valnet Vault - Secure Cloud Backup -
- More information& 30 day free trial at -
- http://www.valnet.net/services/valnet-vault -
-----------------------------------------------
---------------------------------------------------------------------
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
