Ticket::Frontend::AgentTicketCompose###StateDefault Default value: open
Defines the default next state of a ticket if it is composed / answered in the ticket compose screen of the agent interface. On Sun, Dec 15, 2013 at 4:05 AM, Nick Bright <[email protected]> wrote: > Greetings, > > I'm a little confused by something I've just noticed in my OTRS > installation. > > I've a ticket 15 days old that has 9 updates, including phone-inbound, > phone-outbound, customer email-external, and agent email-external. > > Despite all of this activity, the ticket state shows "new" under the > Ticket information window. > > This is most certainly not a new ticket by any definition of "new", so why > does OTRS think that it's a new ticket? > > My install is v3.3.3 (thought my database has been updated repeatedly > since ~1.5 or so). > > Is it possible that there's an agent which isn't running? A configuration > error that snuck in somewhere in the version upgrades over the years? > > Thanks in advance, > > -- > ----------------------------------------------- > - Nick Bright - > - Vice President of Technology - > - Valnet -=- We Connect You -=- - > - Tel 888-332-1616 x 315 / Fax 620-331-0789 - > - Web http://www.valnet.net/ - > ----------------------------------------------- > - Are your files safe? - > - Valnet Vault - Secure Cloud Backup - > - More information& 30 day free trial at - > - http://www.valnet.net/services/valnet-vault - > ----------------------------------------------- > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
