-----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of Nick Bright Sent: Monday, December 16, 2013 1:28 PM > On 12/15/2013 9:54 AM, Gerald Young wrote: > > Ticket::Frontend::AgentTicketCompose###StateDefault > > > > Default value: open > > > > Defines the default next state of a ticket if it is composed / > > answered in the ticket compose screen of the agent interface. > Thanks Gerald. > > I did find that value was set for "new", however when I try to change it in the SysConfig to "open", then click "update" the > page reloads, and the box still says "new". Clicking the "reset to default" also doesn't work. > > By "doesn't work" I mean that the browser works for a bit, the page reloads, and the value of > Ticket::Frontend::AgentTicketCompose###StateDefault has not changed.
Last I experienced this, it was due to incorrect file permissions. If you need an immediate correction edit the file directly. --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
