I understand that the transport waves went out first, and then they try to reroute to something in Arizona that begin introducing all of the broadcast traffic. How legit that is I’m not sure
Sent from my iPhone > On Dec 27, 2018, at 12:58 PM, Christopher Conley via Outages > <[email protected]> wrote: > > > Finally received something useful from centurylink… I have more questions > > now like how broadcast traffic effect 4x Transport waves. > > Ineptitude. > > > Christopher Conley > Systems Administrator | Fors Marsh Group > Arlington, VA > > From: Outages <[email protected]> On Behalf Of Erik Sundberg via > Outages > Sent: Thursday, December 27, 2018 2:46 PM > To: [email protected] > Subject: Re: [outages] CenturyLink Outages this morning > > Finally received something useful from centurylink… I have more questions now > like how broadcast traffic effect 4x Transport waves. > > > Update: > On December 27, 2018 at 02:40 GMT, CenturyLink identified a service impact in > New Orleans, LA. The NOC is engaged and investigating in order to isolate the > cause. Field Operations were engaged and dispatched for additional > investigations. Tier IV Equipment Vendor Support was later engaged. During > cooperative troubleshooting a device in San Antonio, TX was isolated from the > network as it was seeming to broadcast traffic consuming capacity, which > seemed to alleviate some impact. Investigations remained ongoing. Following > the isolation of the San Antonio, TX device troubleshooting efforts focused > on additional sites that teams were remotely unable to troubleshoot. Field > Operations were dispatched to sites in Kansas City, MO, Atlanta, GA, New > Orleans, LA and Chicago, IL. Tier IV Equipment Vendor Support continued to > investigate the equipment logs to further assist with isolation. Once > visibility was restored to the site in Kansas City, MO a filter was applied > to the equipment to further alleviate the impact observed. All of the > necessary troubleshooting teams in cooperation with Tier IV Equipment Vendor > Support are working to restore remote visibility to the remaining sites at > this time. We understand how important these services are to our clients and > the issue has been escalated to the highest levels within CenturyLink Service > Assurance Leadership. > > > From: Outages <[email protected]> On Behalf Of Bruce Freshwater via > Outages > Sent: Thursday, December 27, 2018 1:24 PM > To: [email protected] > Subject: Re: [outages] CenturyLink Outages this morning > > CenturyLink finally acknowledged: > > Great Lakes Region CenturyLink Partners/Agents: > > FYI. Our network is experiencing a disruption affecting customer services. > Customers are currently unable to generate tickets through the Control Center > portal. > > We know how important these services are to our customers, and we are working > to restore services as quickly as possible. > > Our technical teams are working to resolve the issue, and we will provide > updates as the situation progresses. > > > > -bruce > > > > On Thu, Dec 27, 2018 at 10:16 AM -0500, "Erik Sundberg via Outages" > <[email protected]> wrote: > > So it's a bad day for centurylink. > > > > The lady who answered the phone for there NOC said that we are having a > nation wide outage and we are unable to open tickets at this time. Please > call be in 60-90 mins. > > > > She had no info on what was going on > > > > > From: Michael Bolton <[email protected]> > Sent: Thursday, December 27, 2018 8:55:03 AM > To: Erik Sundberg; [email protected] > Subject: RE: CenturyLink Outages this morning > > Seeing the same in NC. Circuits are up but the routing between POPs has > changed and we are seeing higher than normal latency. > > VoIP portal is down also. Allows you to login but you cannot make any changes > or view any details. > > > > From: Outages <[email protected]> On Behalf Of Erik Sundberg via > Outages > Sent: Thursday, December 27, 2018 9:45 AM > To: [email protected] > Subject: [outages] CenturyLink Outages this morning > > > CAUTION: This email originated from outside of the organization. Do not click > links or open attachments unless you recognize the sender and know the > content is safe. > We are seeing a lot of centurylink circuits and services down this morning. > > > > Centurylink Control Center portal comes up but auth failing unable to login > > > > Waves down or bouncing > > Denver - Seattle (Bouncing) > > Denver - Chicago (Bouncing) > > New York - Los Angeles (Down) > > Chicago - Atlanta (Down) > > > ENNI Down in Denver (Down) > > > > Still tying to open tickets with them there portal is not working and stuck > on hold right now. > > > > > > CONFIDENTIALITY NOTICE: This e-mail transmission, and any documents, files or > previous e-mail messages attached to it may contain confidential information > that is legally privileged. 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