Don't be a fear monger. I searched Facebook and found *three* posts about 911 outages, all of them simply reposts of local news stories.
Facebook is not "blowing up". Sheesh! -mel via cell -mel via cell > On Dec 28, 2018, at 5:23 AM, Josh Luthman via Outages <[email protected]> > wrote: > > Facebook is blowing up with 911 outages and claiming it's CenturyLink to > blame. > > Josh Luthman > Office: 937-552-2340 > Direct: 937-552-2343 > 1100 Wayne St > Suite 1337 > Troy, OH 45373 > >> On Fri, Dec 28, 2018, 2:09 AM Erik Sundberg via Outages <[email protected] >> wrote: >> Maybe light at the end of the tunnel... >> >> >> >> latest we got from Centurylink was at 10:45pm CST. >> >> Our engineers and technicians have identified the network element that has >> affected our customer services. Services are restoring, and the current >> estimated time for full recovery is four hours. >> >> CenturyLink will be conducting an extensive post-incident investigation and >> root cause analysis to provide follow-up information to our customers >> impacted by this event. We will provide one more Sales Alert from this >> address once services are fully restored. >> >> >> >> >> >> >> >> From: Rich Breton <[email protected]> >> Sent: Thursday, December 27, 2018 2:59 PM >> To: Christopher Conley <[email protected]> >> Cc: Erik Sundberg <[email protected]>; [email protected] >> Subject: Re: [outages] CenturyLink Outages this morning >> >> >> >> I understand that the transport waves went out first, and then they try to >> reroute to something in Arizona that begin introducing all of the broadcast >> traffic. How legit that is I’m not sure >> >> Sent from my iPhone >> >> >> On Dec 27, 2018, at 12:58 PM, Christopher Conley via Outages >> <[email protected]> wrote: >> >> > Finally received something useful from centurylink… I have more questions >> > now like how broadcast traffic effect 4x Transport waves. >> >> >> >> Ineptitude. >> >> >> >> >> >> Christopher Conley >> >> Systems Administrator | Fors Marsh Group >> >> Arlington, VA >> >> >> >> From: Outages <[email protected]> On Behalf Of Erik Sundberg via >> Outages >> Sent: Thursday, December 27, 2018 2:46 PM >> To: [email protected] >> Subject: Re: [outages] CenturyLink Outages this morning >> >> >> >> Finally received something useful from centurylink… I have more questions >> now like how broadcast traffic effect 4x Transport waves. >> >> >> >> >> >> Update: >> >> On December 27, 2018 at 02:40 GMT, CenturyLink identified a service impact >> in New Orleans, LA. The NOC is engaged and investigating in order to isolate >> the cause. Field Operations were engaged and dispatched for additional >> investigations. Tier IV Equipment Vendor Support was later engaged. During >> cooperative troubleshooting a device in San Antonio, TX was isolated from >> the network as it was seeming to broadcast traffic consuming capacity, which >> seemed to alleviate some impact. Investigations remained ongoing. Following >> the isolation of the San Antonio, TX device troubleshooting efforts focused >> on additional sites that teams were remotely unable to troubleshoot. Field >> Operations were dispatched to sites in Kansas City, MO, Atlanta, GA, New >> Orleans, LA and Chicago, IL. Tier IV Equipment Vendor Support continued to >> investigate the equipment logs to further assist with isolation. Once >> visibility was restored to the site in Kansas City, MO a filter was applied >> to the equipment to further alleviate the impact observed. All of the >> necessary troubleshooting teams in cooperation with Tier IV Equipment Vendor >> Support are working to restore remote visibility to the remaining sites at >> this time. We understand how important these services are to our clients and >> the issue has been escalated to the highest levels within CenturyLink >> Service Assurance Leadership. >> >> >> >> >> >> From: Outages <[email protected]> On Behalf Of Bruce Freshwater >> via Outages >> Sent: Thursday, December 27, 2018 1:24 PM >> To: [email protected] >> Subject: Re: [outages] CenturyLink Outages this morning >> >> >> >> CenturyLink finally acknowledged: >> >> Great Lakes Region CenturyLink Partners/Agents: >> >> >> >> FYI. Our network is experiencing a disruption affecting customer services. >> Customers are currently unable to generate tickets through the Control >> Center portal. >> >> >> >> We know how important these services are to our customers, and we are >> working to restore services as quickly as possible. >> >> >> >> Our technical teams are working to resolve the issue, and we will provide >> updates as the situation progresses. >> >> >> >> >> >> -bruce >> >> >> >> >> >> On Thu, Dec 27, 2018 at 10:16 AM -0500, "Erik Sundberg via Outages" >> <[email protected]> wrote: >> >> So it's a bad day for centurylink. >> >> >> >> The lady who answered the phone for there NOC said that we are having a >> nation wide outage and we are unable to open tickets at this time. Please >> call be in 60-90 mins. >> >> >> >> She had no info on what was going on >> >> >> >> >> >> From: Michael Bolton <[email protected]> >> Sent: Thursday, December 27, 2018 8:55:03 AM >> To: Erik Sundberg; [email protected] >> Subject: RE: CenturyLink Outages this morning >> >> >> >> Seeing the same in NC. Circuits are up but the routing between POPs has >> changed and we are seeing higher than normal latency. >> >> >> >> VoIP portal is down also. Allows you to login but you cannot make any >> changes or view any details. >> >> >> >> >> >> >> >> From: Outages <[email protected]> On Behalf Of Erik Sundberg via >> Outages >> Sent: Thursday, December 27, 2018 9:45 AM >> To: [email protected] >> Subject: [outages] CenturyLink Outages this morning >> >> >> >> >> >> CAUTION: This email originated from outside of the organization. Do not >> click links or open attachments unless you recognize the sender and know the >> content is safe. >> >> We are seeing a lot of centurylink circuits and services down this morning. >> >> >> >> Centurylink Control Center portal comes up but auth failing unable to login >> >> >> >> Waves down or bouncing >> >> Denver - Seattle (Bouncing) >> >> Denver - Chicago (Bouncing) >> >> New York - Los Angeles (Down) >> >> Chicago - Atlanta (Down) >> >> >> ENNI Down in Denver (Down) >> >> >> >> Still tying to open tickets with them there portal is not working and stuck >> on hold right now. >> >> >> >> >> >> >> CONFIDENTIALITY NOTICE: This e-mail transmission, and any documents, files >> or previous e-mail messages attached to it may contain confidential >> information that is legally privileged. 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