Everything on Facebook is true. đ Itâs in the news as well: https://www.usatoday.com/story/news/nation/2018/12/28/centurylink-outage-knocks-out-911-calls-hospital-patient-records/2429976002/
Many CenturyLink customers across the U.S. were without internet Thursday amid a lengthy outage that even affected some Verizon customers. The outage began early in the day but by late Thursday night, the company tweeted that its engineers had identified a ânetwork elementâ that was affecting services and expected to fully restore services within hours. Monroe, Louisiana-based CenturyLink didnât provide details of the problem and it didnât indicate how many customers were affected. Customers from New York to California reported outages. Jessica Rosenworcel, a member of the Federal Communications Commission, said via Twitter it was a nationwide outage and her agency needed to investigate. The outage knocked out 911 emergency call services in parts of western Washington state. KOMO reports<https://komonews.com/news/local/centurylink-outage-knocks-out-911-calls-in-parts-of-w-wash> that some CenturyLink customers reported receiving busy signals when dialing 911. Other areas of the country also experiencing 911 outages included parts of Missouri, Idaho and Arizona. - andy From: Outages <outages-boun...@outages.org> on behalf of Josh Luthman via Outages <outages@outages.org> Reply-To: Josh Luthman <j...@imaginenetworksllc.com> Date: Friday, December 28, 2018 at 8:28 AM To: Erik Sundberg <esundb...@nitelusa.com> Cc: OUTAGES Mailing List <outages@outages.org> Subject: Re: [outages] CenturyLink Outages this morning Facebook is blowing up with 911 outages and claiming it's CenturyLink to blame. Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 On Fri, Dec 28, 2018, 2:09 AM Erik Sundberg via Outages <outages@outages.org<mailto:outages@outages.org> wrote: Maybe light at the end of the tunnel... latest we got from Centurylink was at 10:45pm CST. Our engineers and technicians have identified the network element that has affected our customer services. Services are restoring, and the current estimated time for full recovery is four hours. CenturyLink will be conducting an extensive post-incident investigation and root cause analysis to provide follow-up information to our customers impacted by this event. We will provide one more Sales Alert from this address once services are fully restored. From: Rich Breton <richdbre...@gmail.com<mailto:richdbre...@gmail.com>> Sent: Thursday, December 27, 2018 2:59 PM To: Christopher Conley <ccon...@forsmarshgroup.com<mailto:ccon...@forsmarshgroup.com>> Cc: Erik Sundberg <esundb...@nitelusa.com<mailto:esundb...@nitelusa.com>>; outages@outages.org<mailto:outages@outages.org> Subject: Re: [outages] CenturyLink Outages this morning I understand that the transport waves went out first, and then they try to reroute to something in Arizona that begin introducing all of the broadcast traffic. How legit that is Iâm not sure Sent from my iPhone On Dec 27, 2018, at 12:58 PM, Christopher Conley via Outages <outages@outages.org<mailto:outages@outages.org>> wrote: > Finally received something useful from centurylink⌠I have more questions now > like how broadcast traffic effect 4x Transport waves. Ineptitude. Christopher Conley Systems Administrator | Fors Marsh Group Arlington, VA From: Outages <outages-boun...@outages.org<mailto:outages-boun...@outages.org>> On Behalf Of Erik Sundberg via Outages Sent: Thursday, December 27, 2018 2:46 PM To: outages@outages.org<mailto:outages@outages.org> Subject: Re: [outages] CenturyLink Outages this morning Finally received something useful from centurylink⌠I have more questions now like how broadcast traffic effect 4x Transport waves. Update: On December 27, 2018 at 02:40 GMT, CenturyLink identified a service impact in New Orleans, LA. The NOC is engaged and investigating in order to isolate the cause. Field Operations were engaged and dispatched for additional investigations. Tier IV Equipment Vendor Support was later engaged. During cooperative troubleshooting a device in San Antonio, TX was isolated from the network as it was seeming to broadcast traffic consuming capacity, which seemed to alleviate some impact. Investigations remained ongoing. Following the isolation of the San Antonio, TX device troubleshooting efforts focused on additional sites that teams were remotely unable to troubleshoot. Field Operations were dispatched to sites in Kansas City, MO, Atlanta, GA, New Orleans, LA and Chicago, IL. Tier IV Equipment Vendor Support continued to investigate the equipment logs to further assist with isolation. Once visibility was restored to the site in Kansas City, MO a filter was applied to the equipment to further alleviate the impact observed. All of the necessary troubleshooting teams in cooperation with Tier IV Equipment Vendor Support are working to restore remote visibility to the remaining sites at this time. We understand how important these services are to our clients and the issue has been escalated to the highest levels within CenturyLink Service Assurance Leadership. From: Outages <outages-boun...@outages.org<mailto:outages-boun...@outages.org>> On Behalf Of Bruce Freshwater via Outages Sent: Thursday, December 27, 2018 1:24 PM To: outages@outages.org<mailto:outages@outages.org> Subject: Re: [outages] CenturyLink Outages this morning CenturyLink finally acknowledged: Great Lakes Region CenturyLink Partners/Agents: FYI. Our network is experiencing a disruption affecting customer services. Customers are currently unable to generate tickets through the Control Center portal. We know how important these services are to our customers, and we are working to restore services as quickly as possible. Our technical teams are working to resolve the issue, and we will provide updates as the situation progresses. -bruce On Thu, Dec 27, 2018 at 10:16 AM -0500, "Erik Sundberg via Outages" <outages@outages.org<mailto:outages@outages.org>> wrote: So it's a bad day for centurylink. The lady who answered the phone for there NOC said that we are having a nation wide outage and we are unable to open tickets at this time. Please call be in 60-90 mins. She had no info on what was going on ________________________________ From: Michael Bolton <mbol...@holmeselectricsecurity.com<mailto:mbol...@holmeselectricsecurity.com>> Sent: Thursday, December 27, 2018 8:55:03 AM To: Erik Sundberg; outages@outages.org<mailto:outages@outages.org> Subject: RE: CenturyLink Outages this morning Seeing the same in NC. Circuits are up but the routing between POPs has changed and we are seeing higher than normal latency. VoIP portal is down also. Allows you to login but you cannot make any changes or view any details. From: Outages <outages-boun...@outages.org<mailto:outages-boun...@outages.org>> On Behalf Of Erik Sundberg via Outages Sent: Thursday, December 27, 2018 9:45 AM To: outages@outages.org<mailto:outages@outages.org> Subject: [outages] CenturyLink Outages this morning CAUTION: This email originated from outside of the organization. Do not click links or open attachments unless you recognize the sender and know the content is safe. We are seeing a lot of centurylink circuits and services down this morning. Centurylink Control Center portal comes up but auth failing unable to login Waves down or bouncing Denver - Seattle (Bouncing) Denver - Chicago (Bouncing) New York - Los Angeles (Down) Chicago - Atlanta (Down) ENNI Down in Denver (Down) Still tying to open tickets with them there portal is not working and stuck on hold right now. ________________________________ CONFIDENTIALITY NOTICE: This e-mail transmission, and any documents, files or previous e-mail messages attached to it may contain confidential information that is legally privileged. If you are not the intended recipient, or a person responsible for delivering it to the intended recipient, you are hereby notified that any disclosure, copying, distribution or use of any of the information contained in or attached to this transmission is STRICTLY PROHIBITED. If you have received this transmission in error please notify the sender immediately by replying to this e-mail. You must destroy the original transmission and its attachments without reading or saving in any manner. Thank you. IMPORTANT NOTICE: This e-mail message is intended to be received only by persons entitled to receive the confidential information it may contain. E-mail messages to clients of Holmes Security Systems may contain information that is confidential and legally privileged. Please do not read, copy, forward, or store this message unless you are an intended recipient of it. If you have received this message in error, please forward it to the sender and delete it completely from your computer system. ________________________________ CONFIDENTIALITY NOTICE: This e-mail transmission, and any documents, files or previous e-mail messages attached to it may contain confidential information that is legally privileged. If you are not the intended recipient, or a person responsible for delivering it to the intended recipient, you are hereby notified that any disclosure, copying, distribution or use of any of the information contained in or attached to this transmission is STRICTLY PROHIBITED. If you have received this transmission in error please notify the sender immediately by replying to this e-mail. You must destroy the original transmission and its attachments without reading or saving in any manner. Thank you. ________________________________ CONFIDENTIALITY NOTICE: This e-mail transmission, and any documents, files or previous e-mail messages attached to it may contain confidential information that is legally privileged. If you are not the intended recipient, or a person responsible for delivering it to the intended recipient, you are hereby notified that any disclosure, copying, distribution or use of any of the information contained in or attached to this transmission is STRICTLY PROHIBITED. If you have received this transmission in error please notify the sender immediately by replying to this e-mail. You must destroy the original transmission and its attachments without reading or saving in any manner. Thank you. _______________________________________________ Outages mailing list Outages@outages.org<mailto:Outages@outages.org> https://puck.nether.net/mailman/listinfo/outages ________________________________ CONFIDENTIALITY NOTICE: This e-mail transmission, and any documents, files or previous e-mail messages attached to it may contain confidential information that is legally privileged. If you are not the intended recipient, or a person responsible for delivering it to the intended recipient, you are hereby notified that any disclosure, copying, distribution or use of any of the information contained in or attached to this transmission is STRICTLY PROHIBITED. If you have received this transmission in error please notify the sender immediately by replying to this e-mail. You must destroy the original transmission and its attachments without reading or saving in any manner. Thank you. _______________________________________________ Outages mailing list Outages@outages.org<mailto:Outages@outages.org> https://puck.nether.net/mailman/listinfo/outages
_______________________________________________ Outages mailing list Outages@outages.org https://puck.nether.net/mailman/listinfo/outages
