Hi Simon

Do you have a custom preloader (i.e. splash screen), or are you using the
default one?  I've personally found that custom preloaders are sometimes
problematic, with similar issues to what you're reporting.  There seems to
be a race condition, where if the Silverlight application downloads too
quickly, the Silverlight runtime gets confused with what it should display
(the preloader or the application), and nothing ends up loading.  I'm
interested in whether other people have experienced this, as I haven't seen
it reported (I do discuss it in my book Pro Business Applications with
Silverlight 4 though).  But then again, sadly few Silverlight developers
actually make the effort to create a custom preloader.  I notice this issue
primarily occurs on development PCs, where the application download
generally does happen fast.  So if you do have a custom preloader, try
disabling it and see if that solves your problem.

Chris


On 17 June 2011 14:25, Simon Hammer <[email protected]> wrote:

>  Hi all,****
>
> ** **
>
> I have come across an issue on a handful of machines (have at least 3
> examples) where hitting a website containing a Silverlight object, the
> object is not being displayed.  The symptoms I’m seeing are:-****
>
> ** **
>
>    - The XAP file is being downloaded but there’s obviously a problem
>    launching it.****
>    - The Silverlight splash screen (loading xaml) is shown while
>    downloading the xap, but after loading, Silverlight object area is blank.
>    ****
>    - A Silverlight fallback page will not be displayed as it’s detecting
>    that the correct version is installed.****
>    - The correct Silverlight version is being displayed on the Silverlight
>    Configuration screen****
>    - The “Application Storage” tab is missing from the Silverlight
>    Configuration screen****
>    - The problem is not confined to a single website.  Hitting various
>    different websites containing Silverlight objects exhibit the same 
> behavior.
>    ****
>
> ** **
>
> We’ve had a user’s machine go from working to not-working without any
> changes to the website.  This leads me to believe it to be a problem with
> the install of a newer version of Silverlight via the “auto-update” process
> (as auto update was checked).****
>
> ** **
>
> The fix is to un-install Silverlight via Add/Remove programs then
> re-install it.  However, this is not something that would be done by the
> general public accessing the site.****
>
> ** **
>
> Has anyone come across this issue before or have any suggestions as to how
> I could work-around?****
>
> ** **
>
> Cheers,****
>
> Simon.****
>
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