Hi Simon, 

 

I'd start by looking at the Object tag that loads Silverlight. Sounds like
there might be something wrong with that. The splash screen is loaded via
one of the attributes in that tag, which explains its independent behaviour.
Perhaps you've got a typo in there or a wrong version or something. It
happens on different machines, but does it also happen with different
browsers?

 

Regards,

Tony

 

Regards,
Tony Wright
Principal Consultant and CEO
Hazaa Pty Ltd 
m: +61 (0)424 225 393 | e:  <mailto:[email protected]> [email protected] |
w:  <http://www.hazaa.com.au/> http://www.hazaa.com.au

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From: [email protected]
[mailto:[email protected]] On Behalf Of Simon Hammer
Sent: Friday, 17 June 2011 2:26 PM
To: [email protected]
Subject: Silverlight object not showing - xap downloading but not launching

 

Hi all,

 

I have come across an issue on a handful of machines (have at least 3
examples) where hitting a website containing a Silverlight object, the
object is not being displayed.  The symptoms I'm seeing are:-

 

*       The XAP file is being downloaded but there's obviously a problem
launching it.
*       The Silverlight splash screen (loading xaml) is shown while
downloading the xap, but after loading, Silverlight object area is blank.
*       A Silverlight fallback page will not be displayed as it's detecting
that the correct version is installed.
*       The correct Silverlight version is being displayed on the
Silverlight Configuration screen
*       The "Application Storage" tab is missing from the Silverlight
Configuration screen
*       The problem is not confined to a single website.  Hitting various
different websites containing Silverlight objects exhibit the same behavior.

 

We've had a user's machine go from working to not-working without any
changes to the website.  This leads me to believe it to be a problem with
the install of a newer version of Silverlight via the "auto-update" process
(as auto update was checked).

 

The fix is to un-install Silverlight via Add/Remove programs then re-install
it.  However, this is not something that would be done by the general public
accessing the site.

 

Has anyone come across this issue before or have any suggestions as to how I
could work-around?

 

Cheers,

Simon.

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