Hi All,

We have Samsung Galaxy tablets that are not returning a result from Fingerbank, 
and hence aren't able to be detected for the android provisioner. (Have updated 
to the latest fingerbank, but suspect 'en-au' flavour isn't widespread in 
Canada ).
Error is:
Cannot find any ID for 'User_Agent' with value 'Mozilla/5.0 (Linux; Android 
4.4.2; en-au; SAMSUNG SM-T805Y Build/KOT49H) AppleWebKit/537.36 (KHTML, like 
Gecko) Version/1.5 Chrome/28.0.1500.94 Safari/537.36' 
(fingerbank::Query::_getQueryKeyIDs)

Have tried to 'Add User Agent' via webgui, and get the error:
'Error! An error condition has occurred. See server logs for details.'

Have looked for an error in packetfence.log and fingerbank.log but can't find 
anything.
Is this a permissions problem?
How can we add this user agent locally, or to the upstream Fingerbank database?
The mac vendor for Samsung '9cd35b' exists in the MAC vendor list.
Any suggestions welcome.

Thanks in advance,
Daniel

Network Administrator
Corporate Information Technology
DPIPWE
p: (03) 6165 4484
f: (03) 6224 1388
e: [email protected]


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