Hi Julien, Thanks for your response. Httpd.admin.catalyst has nothing, but 'add new user agent' generates errors in Httpd.admin.log as you suggested below.
Thanks, Daniel Dec 17 07:17:24 httpd.admin(7134) ERROR: Warning: Log message argument #1 undefined at /usr/share/perl5/Catalyst.pm line 1668. (Log::Log4perl::Appender::Buffer::log) Dec 17 07:17:24 httpd.admin(7134) ERROR: Use of uninitialized value $Log::Log4perl::JOIN_MSG_ARRAY_CHAR in join or string at /usr/share/perl5/Log/Log4perl/Appender.pm line 177. (Log::Log4perl::Appender::log) Dec 17 07:17:24 httpd.admin(7134) INFO: (pfappserver::Base::Controller::Crud::view) Dec 17 07:17:24 httpd.admin(7134) ERROR: Warning: Log message argument #1 undefined at /usr/share/perl5/Catalyst.pm line 1668. (Log::Log4perl::Appender::Buffer::log) Dec 17 07:17:24 httpd.admin(7134) ERROR: Warning: Log message argument #1 undefined at /usr/share/perl5/Catalyst.pm line 1668. (Log::Log4perl::Appender::Buffer::log) Dec 17 07:17:24 httpd.admin(7134) ERROR: Use of uninitialized value $Log::Log4perl::JOIN_MSG_ARRAY_CHAR in join or string at /usr/share/perl5/Log/Log4perl/Appender.pm line 177. (Log::Log4perl::Appender::log) Dec 17 07:17:24 httpd.admin(7134) ERROR: Use of uninitialized value $Log::Log4perl::JOIN_MSG_ARRAY_CHAR in join or string at /usr/share/perl5/Log/Log4perl/Appender.pm line 177. (Log::Log4perl::Appender::log) Dec 17 07:17:24 httpd.admin(7134) INFO: (pfappserver::Base::Controller::Crud::view) Dec 17 07:17:24 httpd.admin(7134) INFO: (pfappserver::Base::Controller::Crud::view) Dec 17 07:17:24 httpd.admin(7134) ERROR: Warning: Log message argument #1 undefined at /usr/share/perl5/Catalyst.pm line 1668. (Log::Log4perl::Appender::Buffer::log) Dec 17 07:17:24 httpd.admin(7134) ERROR: Use of uninitialized value $Log::Log4perl::JOIN_MSG_ARRAY_CHAR in join or string at /usr/share/perl5/Log/Log4perl/Appender.pm line 177. (Log::Log4perl::Appender::log) Dec 17 07:17:24 httpd.admin(7134) INFO: (pfappserver::Base::Controller::Crud::view) Dec 17 07:17:24 httpd.admin(7134) ERROR: Warning: Log message argument #1 undefined at /usr/share/perl5/Catalyst.pm line 1668. (Log::Log4perl::Appender::Buffer::log) Dec 17 07:17:24 httpd.admin(7134) ERROR: Use of uninitialized value $Log::Log4perl::JOIN_MSG_ARRAY_CHAR in join or string at /usr/share/perl5/Log/Log4perl/Appender.pm line 177. (Log::Log4perl::Appender::log) Dec 17 07:17:24 httpd.admin(7134) INFO: (pfappserver::Base::Controller::Crud::view) Dec 17 07:17:33 httpd.admin(7134) ERROR: DBIx::Class::ResultSet::first(): DBI Exception: DBD::SQLite::db prepare_cached failed: no such table: tables_ids [for Statement "SELECT me.combination, me.device, me.dhcp_fingerprint, me.dhcp_vendor, me.mac_vendor, me.user_agent FROM tables_ids me"] at /usr/local/fingerbank/lib/fingerbank/Base/CRUD.pm line 57 (pfappserver::PacketFence::Controller::Root::end) From: Julien Semaan [mailto:[email protected]] Sent: Thursday, 17 December 2015 2:15 AM To: [email protected] Cc: Curak, Vladimir (DPIPWE); Lewis, Carl (DPIPWE) Subject: Re: [PacketFence-users] Fingerbank user agent error Can you verify in the httpd.admin.log and httpd.admin.catalyst log files ? There should be an error there. Please provide it. - Julien On 12/15/2015 10:58 PM, Hack, Daniel (DPIPWE) wrote: Hi All, We have Samsung Galaxy tablets that are not returning a result from Fingerbank, and hence aren't able to be detected for the android provisioner. (Have updated to the latest fingerbank, but suspect 'en-au' flavour isn't widespread in Canada ). Error is: Cannot find any ID for 'User_Agent' with value 'Mozilla/5.0 (Linux; Android 4.4.2; en-au; SAMSUNG SM-T805Y Build/KOT49H) AppleWebKit/537.36 (KHTML, like Gecko) Version/1.5 Chrome/28.0.1500.94 Safari/537.36' (fingerbank::Query::_getQueryKeyIDs) Have tried to 'Add User Agent' via webgui, and get the error: 'Error! An error condition has occurred. See server logs for details.' Have looked for an error in packetfence.log and fingerbank.log but can't find anything. Is this a permissions problem? How can we add this user agent locally, or to the upstream Fingerbank database? The mac vendor for Samsung '9cd35b' exists in the MAC vendor list. Any suggestions welcome. Thanks in advance, Daniel Network Administrator Corporate Information Technology DPIPWE p: (03) 6165 4484 f: (03) 6224 1388 e: [email protected]<mailto:[email protected]> ________________________________ CONFIDENTIALITY NOTICE AND DISCLAIMER The information in this transmission may be confidential and/or protected by legal professional privilege, and is intended only for the person or persons to whom it is addressed. If you are not such a person, you are warned that any disclosure, copying or dissemination of the information is unauthorised. If you have received the transmission in error, please immediately contact this office by telephone, fax or email, to inform us of the error and to enable arrangements to be made for the destruction of the transmission, or its return at our cost. No liability is accepted for any unauthorised use of the information contained in this transmission. ------------------------------------------------------------------------------ _______________________________________________ PacketFence-users mailing list [email protected]<mailto:[email protected]> https://lists.sourceforge.net/lists/listinfo/packetfence-users -- Julien ________________________________ CONFIDENTIALITY NOTICE AND DISCLAIMER The information in this transmission may be confidential and/or protected by legal professional privilege, and is intended only for the person or persons to whom it is addressed. If you are not such a person, you are warned that any disclosure, copying or dissemination of the information is unauthorised. If you have received the transmission in error, please immediately contact this office by telephone, fax or email, to inform us of the error and to enable arrangements to be made for the destruction of the transmission, or its return at our cost. 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