Can you verify in the httpd.admin.log and httpd.admin.catalyst log files ?
There should be an error there.
Please provide it.
- Julien
On 12/15/2015 10:58 PM, Hack, Daniel (DPIPWE) wrote:
Hi All,
We have Samsung Galaxy tablets that are not returning a result from
Fingerbank, and hence aren’t able to be detected for the android
provisioner. (Have updated to the latest fingerbank, but suspect
‘en-au’ flavour isn’t widespread in Canada ).
Error is:
Cannot find any ID for 'User_Agent' with value 'Mozilla/5.0 (Linux;
Android 4.4.2; en-au; SAMSUNG SM-T805Y Build/KOT49H)
AppleWebKit/537.36 (KHTML, like Gecko) Version/1.5 Chrome/28.0.1500.94
Safari/537.36' (fingerbank::Query::_getQueryKeyIDs)
Have tried to ‘Add User Agent’ via webgui, and get the error:
‘Error! An error condition has occurred. See server logs for details.’
Have looked for an error in packetfence.log and fingerbank.log but
can’t find anything.
Is this a permissions problem?
How can we add this user agent locally, or to the upstream Fingerbank
database?
The mac vendor for Samsung ‘9cd35b’ exists in the MAC vendor list.
Any suggestions welcome.
Thanks in advance,
Daniel
Network Administrator
Corporate Information Technology
DPIPWE
p: (03) 6165 4484
f: (03) 6224 1388
e: [email protected]
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