Thanks Louis.
After further investigation I couldn't find anything pertaining to this
particular MAC address in any radius.log...
It turns out that her machine is connected to a switch port that is not
configured for PacketFence. In the past we've had issues with VoIP phones
going through PacketFence. In this specific case, the user has an IP Phone
and her PC is tethered behind it. Due to the problems with the phones in
the past -- we simply made it so PacketFence doesn't deal with this switch
port.
Even more confused as to why the user would be getting this message...
--
Max McGrath <https://www.linkedin.com/pub/max-mcgrath/1b/3a6/a21>
Network Administrator
Carthage College
262-552-5512
[email protected]
On Tue, Feb 16, 2016 at 8:15 AM, Louis Munro <[email protected]> wrote:
> Hi Max,
> Could you post relevant lines for that device in the logs/radius.log ?
>
> Regards,
> --
> Louis Munro
> [email protected] :: www.inverse.ca
> +1.514.447.4918 x125 :: +1 (866) 353-6153 x125
> Inverse inc. :: Leaders behind SOGo (www.sogo.nu) and PacketFence (
> www.packetfence.org)
>
> On Feb 15, 2016, at 16:25 , Max McGrath <[email protected]> wrote:
>
> Hi All -
>
> Running PF 5.5.2.
>
> Every now and then I have users get the following error in their web
> browser:
>
> Sorry!
>
> You hit the captive portal on the management interface. The management
> console is on port 1443.
>
> If you have questions about this page, contact your local support staff
> for assistance. Please provide the following information:
>
> - IP address: 10.11.177.208
> - MAC: 00:23:24:72:16:6b
>
>
> One user, in particular, is telling me she'll leave her computer at the
> end of the day, and come in the next morning to this message. The machine
> is registered and does not get unregistered for another 4 months and it
> seems that the message will appear after some time of inactivity.
>
> I found the following log entry, but am not sure if the timing of it
> matches up to the user seeing these errors:
>
> Feb 15 09:36:15 httpd.portal(29519) ERROR: [mac:00:23:24:72:16:6b] Hitting
> unknownState on the management address (10.2.2.10)
> (captiveportal::PacketFence::Controller::CaptivePortal::unknownState)
>
> I believe the user can simply close this message and continue without
> issue -- but she claims it is increasingly showing up more and is just
> annoying.
>
> Thoughts?
>
> Max
> --
> Max McGrath <https://www.linkedin.com/pub/max-mcgrath/1b/3a6/a21>
> Network Administrator
> Carthage College
> 262-552-5512
> [email protected]
>
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