I usually require customers to give their HotSync user name when purchasing
my apps, use the HotSync name to generate a registration code which will
unlock the app's features, and email this code to them. More frequently
than you might believe, customers are unable to comply because they think
they know their HotSync name but their actual name is something slightly
different. (For example, they may have a HotSync name like "Joe Blow"
which has two spaces instead of one.) Since my reg codes do not ignore such
variations, I have written a simple Palm app that displays the HotSync user
name in decimal and in hex, as well as the normal characters. Using this
app, customers can easily see their HotSync name and email me the hex codes
so there is no doubt about what the name is.
If anyone finds himself/herself in a similar situation, feel free to save
yourself a small headache by using this program. You can find it at
http://www.burmeisterconsulting.com/palmtools.html .
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